Russian Speaking Customer Advisor (on-site)

Important Notice: This position is strictly open to candidates currently living in Portugal. We cannot accept applications from individuals residing abroad or those who need visa sponsorship.

Are you ready to advance your career within Lisbon's most diverse international business hub? We are seeking enthusiastic Russian-speaking Support Consultants to represent a premier global social media platform. In this role, you will support a diverse global user base, helping to maintain a safe, functional, and highly cooperative online community.

Primary Responsibilities

As a Support Consultant, you will ensure high-quality service and uphold platform standards through the following tasks:

• User Communication: Respond to incoming chat and email messages from Russian-speaking users regarding account recovery, privacy settings, and general features.
• Technical Troubleshooting: Investigate and resolve user-interface glitches and technical bugs to improve the overall user experience.
• Policy Enforcement: Educate community members on platform guidelines and safety protocols to ensure a secure and welcoming digital space.
• Performance Standards: Provide fast, empathetic, and professional assistance to consistently meet team quality metrics.

Candidate Profiles & Qualifications

We value motivation and potential over extensive technical experience. If you have the drive, our comprehensive, fully paid training program will teach you everything you need to know.

Requirements

• Language Skills: Native or fluent proficiency in Russian, combined with upper-intermediate English skills (B2 level) for corporate training and internal team communication.
• Right to Work: You must possess existing legal authorization to work in Portugal. Valid documentation includes a Portuguese Residence Permit (Título de Residência), an EU Passport, or official Refugee Status.
• Work History: Open to applicants from any professional background. Previous experience in customer service or hospitality is welcome but not required.
• Availability: Flexible and willing to work rotating schedules in a dynamic, collaborative environment.

Compensation & Working Hours

• Base Salary: €1,237 gross per month (based on a standard 12-month pay schedule).
• Weekly Hours: A full-time schedule of 40 hours per week, distributed across 5 working days.
• Daily Schedule: 8 working hours per day, plus a 1-hour lunch break.
• Shift Times: Rotational shifts scheduled between Monday and Sunday, running from 07:00 AM to 12:00 AM (Midnight).

Benefits & Company Culture

• Career Growth: Strong pathways for rapid internal promotion, with entry-level agents regularly moving up into Quality Assurance, Corporate Training, and Team Management.
• Health & Wellness: Comprehensive private health insurance and dedicated wellness initiatives.
• Modern Workspace: Work from a cutting-edge, premium office facility alongside a diverse global team representing more than 50 nationalities.
• Perks & Activities: Access to free local language classes, company-sponsored surf lessons, sports leagues, and frequent team social events.
• Job Security: Enjoy the stability of a reliable income backed by a major international technology brand.