French Speaking Customer Advisor (on-site)

Are you a natural communicator who thrives in a bustling metropolitan environment? We are actively recruiting motivated French-Speaking Customer Advisors to join our energetic, collaborative team in the heart of Lisbon, Portugal. In this role, you will do much more than manage routine client support; you will act as the frontline representative for a leading global payment solutions provider, helping businesses and individuals navigate their digital transactions to ensure a smooth, safe, and efficient financial experience.

As a Customer Operations Consultant, your primary objective is to guide users through the modern digital payment ecosystem, transforming standard troubleshooting into seamless, secure, and successful financial journeys.

Core Responsibilities & Daily Workflow

In this position, your regular workspace routine will involve:

• Expert Consultation: Assist French-speaking clients via phone calls, emails, and live chat regarding payment processing, account configurations, and platform troubleshooting.
• Analytical Resolution: Investigate and resolve transaction errors, invoicing discrepancies, and profile security matters while maintaining high data accuracy and a helpful attitude.
• Security & Compliance: Strictly adhere to data privacy regulations (such as GDPR) and fraud prevention rules to ensure every transaction remains completely secure.
• Cross-Departmental Synergy: Act as the vital link between everyday platform users and our specialized technical departments, sharing user feedback to help optimize the application.
• Operational Efficiency: Multitask effectively in a fast-paced environment while remaining professional, composed, and naturally friendly.

Who We Are Looking For: Requirements & Profile

We place the highest value on your attitude, problem-solving skills, and language capabilities. You do not need a background in finance or customer service to apply, as we provide a comprehensive, fully paid training program to set you up for success!

• Language Skills: Native or near-native fluency (C1/C2 level) in French, combined with a solid intermediate command of English (B2 level) for internal team meetings, system tools, and training modules.
• Digital Literacy: Highly comfortable navigating various digital tools and operating multiple software applications simultaneously.
• Helpful Mindset: A genuine passion for assisting people, with the innate capability to remain calm and professional during busy peak hours.
• Geographic Status: You currently reside in Lisbon, or are fully prepared to relocate to this beautiful coastal capital city independently or via our relocation scheme.

Salary, Allowances & Benefits

We provide a stable and attractive rewards package to ensure you are well-compensated for your hard work and linguistic expertise:

• Base Salary: €930 gross per month, distributed 14 times per year (inclusive of standard Portuguese summer and Christmas salary payouts).
• Attendance Bonus: An additional €65 monthly cash bonus for maintaining reliable, on-time punctuality.
• Meal Allowance: €7.63 per working day, paid tax-free onto a dedicated corporate food card (adding roughly €150 extra net cash each month).
• Career Growth: Clear internal pathways for promotion into advanced positions such as Team Lead, Quality Analyst, or Corporate Trainer.

Complete International Relocation Support

Moving to a new country is a massive step, so our mobility team makes your geographic transition completely simple and stress-free:

• Free Corporate Housing: Move directly into a private bedroom within a high-quality, shared company apartment—with all your monthly rent and utility bills fully covered.
• Travel Reimbursement: We fully fund the cost of your flight ticket to Lisbon and arrange a direct pickup for you right from the arrival terminal.
• Settling-In Concierge: Direct, hands-on assistance from our local HR team to help you sort out your local paperwork, including your Portuguese tax number (NIF), Social Security, and healthcare registration.

The Lisbon Experience

Lisbon offers the perfect blend of historic architectural beauty, a vibrant social scene, and a booming tech industry. Whether you want to catch world-class waves at the beach on weekends, explore historic streets, or enjoy incredible local food by the river, your life outside of the office will be just as exciting and fulfilling as your new career!

How to Apply

If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select Apply Now and send over your current CV written in English!