Flemish Speaking Customer Advisor (Hybrid)

Location: Lisbon, Portugal

Language Requirements: Fluent Flemish and Working English (B2+)

Job Title: Flemish-Speaking Customer Support Advisor (Household Appliances & Smart Home Tech)

Role Overview

Ready to launch your career in one of Europe's most vibrant and sunlit capitals while enjoying a balanced, flexible working model? We are currently seeking motivated Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a globally renowned leader in smart home technology and household appliances. Your primary mission will be to deliver premier support to our Flemish-speaking customers, answering inquiries and cultivating lasting relationships with the brand. This opportunity provides a flexible hybrid working structure combined with collaborative days in our modern Lisbon office, offering the ideal mix of autonomy and community.

• Work Style: Hybrid model (2–3 remote days per week / balance on-site in Lisbon)

• Experience: No prior experience required (includes comprehensive, fully paid training starting on your first day)

Key Responsibilities

• Customer Assistance: Handle inbound requests from Flemish-speaking customers across telephone, email, and live chat channels with professionalism, energy, and efficiency.

• Troubleshooting & Support: Guide users through product operation instructions, delivery tracking, warranty claims, and step-by-step technical troubleshooting for home appliances with absolute clarity.

• Case Management: Document and manage service tickets inside our CRM software meticulously, ensuring thorough notes and reliable follow-up on open issues until resolution.

• Quality & Empathy: Maintain strong customer satisfaction scores through active listening, patient communication, and practical solutions tailored to each user's situation.

• Team Collaboration: Partner with peers and supervisors—both remotely and in-person—to hit group performance metrics and uphold exceptional service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Fluent Flemish (written and spoken), complemented by a professional working level of English (B2 minimum) for internal communications and training modules.

• Communication Mastery: Outstanding verbal and written expression, supported by a friendly, client-focused mindset and strong interpersonal skills.

• Tech & Hybrid Savvy: Comfortable multitasking across multiple browser tabs, navigating office applications (MS Office), handling CRM tools, and managing remote work productively at home.

• Problem-Solving Mindset: Proactive, helpful attitude toward solving customer issues swiftly while safeguarding a positive brand image.

• Adaptability: Open to working within a structured schedule featuring rotational shift allocations.

Experience:

• Backgrounds in customer service, retail sales, or call center environments are beneficial advantages, but they are not mandatory. We value enthusiasm, a strong work ethic, and a passion for learning above all!

Working Hours & Shifts

• Schedule: Full-time employment (40 hours per week), structured around 8-hour workdays, 5 days a week.

• Shift Window: Rotational shifts scheduled between 07:00 AM and 05:00 PM.

• Work Style: Hybrid arrangement—enjoy optimal work-life balance by splitting your week between working remotely from home (2 to 3 days) and collaborating on-site at our state-of-the-art Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month (distributed across 14 annual payments = €19,600 total annual base).

• Language Allowance: A dedicated €150 net monthly bonus for utilizing your Flemish language skills.

• Performance Bonus: Up to €100 per month in KPI-driven bonuses based on attainable satisfaction and service benchmarks.

• Meal Allowance: €7 per working day provided via meal vouchers (adding roughly €140–€150 net monthly to your take-home pay).

• Training: Fully paid, in-depth initial onboarding covering appliance specifications and support software beginning on your very first day.

• Career Growth: Transparent pathways for internal promotion toward Quality Assurance (QA), Team Leadership, or Training roles.

• Relocation Support: Comprehensive relocation guidance for international applicants (including tax registration, NIF acquisition, and administrative setup assistance) to help you settle effortlessly into life in Portugal.