Polish Speaking Customer Advisor (on-site)

Job Title: Polish-Speaking Customer Service Advisor 

Location: Lisbon, Portugal (Fully On-Site) 

Employment Type: Full-Time (40 hours/week) 

Work Schedule: Rotational shifts (5 days a week, 8 hours a day, scheduled between 07:00 and 21:00)

Languages Required: Native or Fluent Polish & Professional English (B2+)

About the Role

Are you fluent in Polish and looking to kick-start or grow your professional journey in one of Europe's most vibrant, sun-drenched capital cities? We are searching for an energetic and client-oriented Polish-Speaking Customer Service Advisor to become an integral part of our diverse international team in Lisbon, Portugal.

In this capacity, you will act as the primary voice for our Polish-speaking clientele, delivering exceptional support across multiple communication channels including email, telephone, and live chat. Your expertise will guide customers through troubleshooting inquiries, understanding products or services, and ensuring a smooth, positive end-to-end experience.

Key Responsibilities

• Customer Support: Handle inbound inquiries from Polish-speaking customers regarding accounts, orders, service updates, and general information via telephone, email, and live chat platforms.
• Problem Resolution: Diagnose customer needs, investigate technical or account-related roadblocks, and deliver prompt, precise, and professional solutions.
• Service Quality: Uphold exceptional customer satisfaction standards by communicating with politeness, clarity, and genuine empathy.
• Systems & Logging: Document customer interactions, feedback, and account updates thoroughly within internal CRM databases and tracking software.
• Team Collaboration: Partner effectively with peers and supervisors to enhance customer support workflows, share best practices, and contribute to team success.

Requirements

• Essential Criteria:
  • Language Skills: Native or fluent command of Polish (both written and spoken), combined with at least a B2 level in English for training sessions, internal communication, and system navigation.
  • Technical Aptitude: Solid foundational computer skills and ease with digital tools, ticketing platforms, and CRM systems.
  • Communication: Exceptional interpersonal abilities, active listening, and a natural knack for problem-solving.
  • Flexibility: Openness to working within a rotational shift pattern spanning 5 days a week, 8 hours a day, between the hours of 07:00 and 21:00.
  • Work Arrangement: Fully committed to working on-site at our Lisbon office.
• Experience & Background:
  • Prior background in customer service, retail, or hospitality is advantageous but not strictly required. Comprehensive, fully paid training will be provided to guarantee your success!

Compensation & Benefits Package

Candidates can choose between two tailored contract structures depending on whether they require relocation assistance to Lisbon:

• Option A: With Relocation Package (Ideal for candidates moving to Lisbon)
  • Gross Base Salary: EUR 1,050.00 per month (distributed across 12 payments annually).
  • Accommodation Included: A private bedroom in a company-provided shared apartment, with all household utility bills (water, electricity, gas, and internet) fully covered.
  • Flight Reimbursement: Initial travel ticket to Lisbon reimbursed upon successfully passing the probationary period.
• Option B: Without Relocation Package (Ideal for candidates already living in Lisbon)
  • Gross Base Salary: EUR 1,237.83 per month (distributed across 12 payments annually).
• Additional Perks & Benefits:
  • Comprehensive Paid Training: A fully paid onboarding curriculum designed to equip you with all required tools and product expertise.
  • Career Progression: Clear, structured pathways for internal promotion, leadership development, and long-term career growth within a expanding global enterprise.
  • Multicultural Environment: An energetic corporate culture featuring team-building events, social clubs, and a welcoming international community.
  • Office Amenities: Modern on-site facilities located conveniently within Lisbon, offering quick and easy access to local public transportation.

Why Lisbon?

Lisbon is famous for its exceptional quality of life, mild climate boasting over 300 days of sunshine annually, rich culinary traditions, and thriving international expat network. Living and working here strikes the ultimate balance between professional development and a relaxed coastal lifestyle along the Atlantic.

How to Apply

If you are ready to make your transition to Lisbon or elevate your customer support career, click Apply Now and submit your updated CV written in English!