German Speaking Customer Advisor (Hybrid)

• Work Location: District 4, Bucharest, Romania (City Offices building, Şoseaua Olteniței 2, conveniently located at the Eroii Revoluției Metro Station).
• Work Setup: 3 days on-site (Monday–Wednesday) / 2 days remote (Thursday–Friday).
• Operating Hours: Regular weekday hours (Monday–Friday, 09:00–18:00).
• Contract Type: Permanent, full-time employment.

Position Summary As part of our growing global footprint, we are looking for a customer-focused professional who is fluent in German to join our Bucharest team. In this full-time, permanent role, you will serve as the primary contact for our German-speaking clients, providing top-tier service, resolving queries, and driving customer satisfaction. The position features a hybrid work model, blending in-office teamwork in District 4 early in the week with remote work for the remaining days.

Primary Duties

• Customer Support: Manage incoming calls, emails, and live chats using clear, fluent German.
• Problem Resolution: Identify and resolve client issues efficiently to maximize first-contact resolution.
• Data Entry: Accurately update customer profiles, service requests, and interaction logs in the CRM system.
• Cross-Functional Collaboration: Partner with internal technical and escalation teams to solve complex client issues.
• Service Growth: Spot appropriate moments to present product add-ons and beneficial service upgrades.
• Continuous Learning: Keep up-to-date with new operational procedures, platform releases, and company policies.

Applicant Requirements

• Language Proficiency: Fluent German (C1/C2 level, written and spoken) with solid working English (B2 level or higher) for internal communications.
• Communication: Excellent active listening skills combined with professional verbal and written expression.
• Tech Skills: Proficient with basic desktop software (such as Microsoft Office) and quick to master custom internal applications.
• Attitude: Patient, empathetic, and solution-driven when navigating difficult situations.
• Commute Ability: Fully available for scheduled business hours and able to commute to the Eroii Revoluției office 3 days a week.

Training & Onboarding

• Duration: 1 week of core introductory training.
• Schedule: Monday–Friday, 10:00–17:00.
• Program: Instructor-led learning focused on custom software tools, workflows, product features, and practical mock customer interactions.

Salary & Financial Incentives

• Base Salary: 5,569 RON net monthly.
• Remote Allowance: 400 RON net monthly (to offset travel and home workspace costs).
• Total Fixed Earnings: 5,969 RON net monthly.
• Additional Incentives:
  • Meal Vouchers: 25 RON for every working day via a Pluxee card.
  • Performance Bonuses: Financial rewards tied to quality scores and customer satisfaction (CSAT) goals.
  • Upsell Bonuses: Extra payouts for successful service enhancements and product cross-sells.
  • Overtime Rate: 25% extra pay for any occasional weekend hours or extra shifts.

Company Perks

• Paid Time Off: 21 days of annual paid leave.
• Health Coverage: Private medical insurance through Medicover Clinique (covering check-ups, specialist consultations, and diagnostic tests).
• Location Access: Modern facility positioned right beside the Eroii Revoluției transit station.
• Balanced Schedule: Structured hybrid arrangement offering collaborative office days early in the week and independent work-from-home days later on.
• Career Advancement: Clear pathways to advance into Quality Assurance, Training, Team Leadership, or Account Management positions.