German Speaking Customer Advisor (on-site)

Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga, South Africa.

In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs.

Your Mission & Tasks

• Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments.
• Quick Problem-Solving: Solve customer issues on the first contact by breaking down problems in real-time to keep satisfaction high.
• Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers.
• Record Keeping: Maintain careful, accurate notes in the company database to help improve the overall customer journey.
• Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and helpful in every conversation.

What We Are Looking For

• Language Skills: Professional fluency in both German and English (B2 level minimum), with excellent speaking and writing skills.
• Education: A High School/Grade 12 certificate or an equivalent qualification.
• Computer Skills: Highly tech-savvy and comfortable using different software programs and analytical tools at the same time.
• Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment.
• Background: Previous experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important.

Pay and Total Wellbeing

• Great Salary: A market-leading base pay plus extra language allowances and performance bonuses.
• Full Insurance: Complete medical and life insurance for all permanent staff members.
• Career Growth: Clear pathways for promotion, leadership training, and chances to move within our global network.
• The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district.

Relocation Support (Moving to South Africa)

• Travel: We fully pay for your one-way flight to Durban.
• Initial Housing: 20 days of premium, furnished accommodation when you arrive to help you settle in.
• Legal Help: Full assistance with work permits and legal paperwork for eligible international candidates.