French Speaking Customer Support Representative (on-site)

Do you have a natural ability to connect with people and a strong drive to build a career in a thriving, historic European capital? We are actively recruiting motivated French-Speaking Customer Advisors to join our energetic, collaborative team in the heart of Lisbon, Portugal. In this role, you will go beyond basic helpdesk tasks to serve as the main point of contact for a leading international payment services provider, assisting both business clients and individual users with secure, seamless digital transactions.

Core Responsibilities & Daily Operations

As a support specialist, your main priority will be navigating users through modern payment systems, transforming routine technical inquiries into safe, smooth, and successful digital experiences:

• Multichannel Support: Assist French-speaking customers via phone, email, and live chat regarding system navigation, account creation, and transaction management.
• Problem Resolution: Identify and resolve billing discrepancies, transfer issues, and account security matters with precision and a customer-first approach.
• Compliance & Security Standards: Strictly adhere to international data protection regulations (including GDPR) and anti-fraud protocols to safeguard confidential financial information.
• Cross-Functional Collaboration: Act as an essential link between system users and internal technical teams, sharing user feedback to help improve the software.
• Operational Efficiency: Manage multiple tasks effectively in a fast-paced environment while maintaining a composed, helpful, and professional demeanor.

Candidate Profile & Valued Skills

We prioritize a positive attitude, excellent communication skills, and a strong work ethic over direct industry experience. No prior background in banking or contact centers is needed; our comprehensive, fully paid training program will equip you with all the skills required for success.

Key Qualifications:

• Language Skills: Fluent mastery (C1/C2 level) of written and spoken French, along with an intermediate level of English (B2) for training materials and internal company communications.
• Technical Aptitude: High comfort level picking up new digital tools and working across multiple software programs simultaneously.
• Customer-Centric Mindset: A genuine passion for helping others, along with the resilience to stay calm during high-volume periods.
• Location Status: Currently living in Lisbon, or fully committed to moving to the capital either independently or via our company relocation program.

Compensation, Benefits & Career Growth

We provide a clear, reliable, and competitive rewards package structured to recognize your language skills and dedication:

• Base Pay: A fixed gross salary of €930 monthly, paid 14 times per year (including standard local summer and Christmas bonus payments).
• Attendance Bonus: An additional gross allowance of €65 per month to reward punctuality and consistent attendance.
• Daily Meal Allowance: €7.63 per worked day, provided tax-free on a company meal card (adding roughly €150 net to your monthly income).
• Career Advancement: Clear internal pathways to step into specialized or management roles, such as Quality Assurance Analyst, Corporate Trainer, or Team Leader.

Comprehensive Relocation Package

Relocating to a new country is a major step, which is why our dedicated mobility team takes care of the logistics to ensure a seamless transition:

• Free Corporate Housing: Move directly into a private bedroom in a high-quality shared company apartment, with monthly rent and utility costs fully covered by the employer.
• Flight Coverage: Complete reimbursement for your initial flight to Lisbon, along with a personal welcome and airport pickup upon arrival.
• Administrative Guidance: Direct, step-by-step assistance from our local HR team to obtain your Portuguese tax number (NIF), social security registration, and healthcare access.

Embrace the Lisbon Lifestyle

Lisbon seamlessly combines rich history, a lively social scene, and a booming tech hub. Whether you spend your free time surfing Atlantic waves, wandering through historic cobblestone streets, or dining along the waterfront, your lifestyle outside of work will be just as fulfilling as your professional development.