Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This position requires 100% full-time, physical attendance at our central facility located in Lisbon. Under no circumstances will remote work, work-from-home setups, or hybrid schedules be accommodated for this role. Every candidate who receives an offer must be completely prepared and committed to performing all job duties on-site in Lisbon from day one.

Role Summary & Invitation

Are you fluent in Italian and searching for an incredible chance to advance your career while living in one of Europe's most vibrant, sunlit capital cities? We are actively seeking energetic, customer-centric professionals to join our fast-paced, international team operating directly out of our Lisbon office!

Core Daily Responsibilities

As an Italian Customer Support Specialist, you will serve as the essential, friendly face of our brand, providing outstanding service and care to our Italian-speaking audience. Your daily responsibilities will revolve around the following primary areas:

• Managing Inbound Customer Contacts: Professionally and empathetically assisting users across multiple interaction channels, including incoming phone calls, email messages, and real-time live chat conversations.
• Technical & Account Troubleshooting: Methodically investigating account inquiries, system errors, and technical obstacles, systematically guiding users through step-by-step solutions until their problems are fully resolved.
• CRM Data Entry & Tracking: Documenting thorough, accurate, and organized notes regarding customer interactions, feedback, and open issue tickets within our central CRM software.
• Continuous Product & System Learning: Building and maintaining an in-depth understanding of system updates, operational guidelines, and internal diagnostic tools to ensure every solution provided is precise and up-to-date.
• KPI & Quality Alignment: Consistently meeting or exceeding your individual performance metrics and target key performance indicators (KPIs) while maintaining our high standards of service excellence.

Qualifications & Candidate Profile

Language Proficiency

• Italian: Fluent-level command of both spoken and written communication.
• English: Strong professional working proficiency (at least B2 level) to ensure smooth collaboration with our global management team and international colleagues.

Core Strengths & Skills

• Interpersonal Excellence: Outstanding written and verbal communication skills, strong active listening habits, and an authentic, customer-focused approach to problem-solving.
• Technical Aptitude: The ability to navigate multiple web applications, database tools, and ticketing software programs simultaneously with speed and accuracy.
• Operational Flexibility: A dynamic, adaptable mindset with a positive approach to working in a fast-moving, high-energy environment that utilizes flexible, rotating shift schedules.
• Legal Authorization: Valid citizenship from an EU member state or an active, full-time work visa permitting legal employment within Portugal.

Salary Options & Living Arrangements

We provide two distinct compensation structures, giving you the flexibility to choose the living arrangement that best aligns with your lifestyle and preferences in Lisbon:

• Option A (Independent Housing): A gross monthly salary of €1,340, ideal if you prefer to search for, rent, and manage your own apartment.
• Option B (Company-Provided Housing): A gross monthly salary of €1,060 paired with dedicated corporate accommodation managed directly by the company.

Relocation Support & Employee Benefits

• Flight Cost Reimbursement: Full financial reimbursement for your flight to Lisbon, ensuring your relocation to Portugal is as smooth and stress-free as possible.
• Corporate Apartment Setup: A private bedroom inside a fully furnished, shared company apartment for all employees who choose Compensation Option B.
• Included Utility Bills: Complete employer coverage of standard utility costs—such as water, electricity, and gas—handled directly by us as part of the housing package.
• Professional Growth & Team Culture: Fully paid initial training to set you up for long-term career success, transparent internal promotion opportunities, and regular, company-sponsored social events to foster strong team connections.

Application Steps

Ready to take the next big step toward building an exciting international career in sunny Portugal? Click the "Apply Now" button to submit your updated resume written in English. Our talent acquisition team will review your qualifications and contact you promptly to schedule your initial virtual screening interview!