Icelandic Speaking Customer Advisor (Hybrid)

We are looking for a customer-centric, solution-oriented Customer Service Representative who is fluent in Icelandic to join a vibrant, diverse team in Spain. In this position, you will serve as an essential connection point between international travelers and accommodation hosts. Your primary goal will be to interpret guest and partner needs, balance the priorities of both parties, and deliver seamless, premium support that elevates the travel experience.

Work Structure & Relocation Support

• Hybrid Schedule: Enjoy a balanced working arrangement featuring 2 days per week at the office and 3 days working remotely from home.
• Complete Relocation Support: To make your transition seamless, the employer fully covers your flight to Barcelona and provides 30 days of complimentary studio apartment housing upon your arrival.
• Location: Based in Barcelona, Catalonia, Spain. The modern corporate office offers excellent public transportation connections and is situated right next to the Westfield Glòries commercial district.

Key Responsibilities

• Customer Advocacy & Mediation: Attentively listen to and evaluate the expectations of travelers and property hosts, operating as a dependable, empathetic mediator to maintain high satisfaction on both sides.
• Inquiry Management: Address and resolve a wide variety of incoming requests concerning reservation modifications, amenity details, payment processing, and foundational technical troubleshooting.
• Multichannel Support: Deliver accurate, efficient, and prompt guidance via phone and email communication channels in line with organizational standards.
• Adaptability: Navigate complex or sensitive customer disputes with a calm, positive demeanor while effortlessly adapting to evolving business workflows and team goals.

Candidate Profile & Requirements

Core Qualifications

• Language Mastery: Native or bilingual command of Icelandic (C2 level) combined with advanced English proficiency for smooth collaboration within an international workforce.
• Technical Literacy: Comfortable utilizing digital applications, specifically Office 365, CRM software, and proprietary customer database platforms.
• Professional Background: Prior experience in customer support or a contact center environment is preferred, paired with a genuine interest in the travel and hospitality field.
• Soft Skills: Superior interpersonal traits, a results-oriented focus, and the composure to address difficult customer grievances professionally under pressure.

Key Core Competencies

• Critical Thinking & Problem Solving: The ability to analyze facts, evaluate arguments, and overcome operational challenges with a practical, solution-driven methodology.
• Emotional Intelligence & Collaboration: High self-awareness and empathy to foster constructive working relationships and collaborate productively in a multicultural setting.
• Process Excellence: A proactive, self-starting work ethic dedicated to optimizing everyday tasks to enhance quality and output.

Schedule, Compensation & Benefits

• Working Hours: 38.5 hours weekly, organized on a rotational shift framework running Monday through Sunday.
• Shift Windows: 5 days per week, 8 hours per day, with rotational schedules running between 09:00 and 20:00.
• Financial Compensation: A competitive base salary of €22,249 gross per annum.
• Work-Life Balance: Generous time-off benefits, including 27 working days of paid annual vacation leave.
• Professional Development: Career progression begins with 3 weeks of comprehensive initial training, backed by continuous personal coaching and professional mentorship to support your advancement within an elite division.

How to Apply

If you are eager to bring your Icelandic language talents to the Mediterranean coast and transition into a rewarding career in travel tech, select Apply Now and forward your English resume today!