German Speaking Customer Advisor (on-site)

• Arrangement: 100% On-Site Position
• Location: City of Cape Town, Western Cape, South Africa (19 Hertzog Boulevard)

Position Summary

As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.

Primary Responsibilities

• End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
• Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
• Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
• Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
• High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.

Candidate Profile & Qualifications

• Education Requirement: Minimum Matric / Grade 12 completion.
• Language Skillset: High fluency in both written and spoken German and English.
• Work Experience: 12+ months within global call centers OR the travel/airline industry.
• Background Clearance: Must possess a clear credit and criminal background.
• Key Attributes: Strong active listening, stress management, conflict handling, and time management.

Work Schedule & Location Details

• Total Commitment: 40 hours per week (5 working days, 8 hours daily).
• Roster Pattern: Rotational shifts scheduled across Monday to Sunday.
• Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.
• Workplace: 19 Hertzog Boulevard, Cape Town (Strictly On-Site).

Compensation & Employee Perks

• Monthly Base Pay: R 20,000.00 per month.
• Late Shift Premium: Additional allowance for shifts extending past 07:00 PM.
• Transportation Support: Subsidized one-way shuttle service (Company covers the subsidy, while the employee pays R315).
• Healthcare Provision (Choice of 1):
  • Medical Aid Plan: Protects the individual employee.
  • Medical Insurance Plan: Protects the employee along with up to 2 dependents.
• Retirement Planning: 5% overall pension contribution (Composed of 2.5% employer + 2.5% employee).