Icelandic Speaking Customer Advisor

Are you a fluent Icelandic speaker with a passion for travel and a desire to live in one of Europe’s most vibrant coastal cities? We are looking for enthusiastic communicators to join our international team in Barcelona.

In this role, you will be the voice of a global leader in the travel industry. You’ll help travelers from around the world navigate their bookings, solve puzzles, and ensure their holiday plans go off without a hitch. If you enjoy problem-solving and want to work in a high-energy, multicultural environment, this is the place for you.

Your Role and Responsibilities

As a Customer Advisor, you aren't just answering phones; you are a travel consultant and a brand ambassador. Your daily tasks will include:

• Multichannel Support: Assisting customers via phone, email, and live chat regarding their travel reservations.
• Issue Resolution: Handling modifications, cancellations, and special requests with a professional and empathetic touch.
• Mediation: Acting as a bridge between the traveler and service providers to ensure a seamless experience.
• Quality Excellence: Maintaining high standards of service to ensure customer satisfaction and loyalty.
• Technical Navigation: Using internal software and tools to manage guest data and booking details efficiently.

What We Are Looking For

We value personality and communication skills above all else. While we love seeing experience, we provide full training to set you up for success.

• Language Skills: Native or near-native fluency in Icelandic (written and spoken).
• English Proficiency: A minimum B2 level of English is required to navigate our internal systems and communicate with your international colleagues.
• Communication: A natural ability to build rapport and explain complex information clearly.
• Adaptability: A positive attitude toward change in a fast-paced, evolving industry.
• Experience: Prior experience in customer service or tourism is a "nice to have," but not mandatory.
• Location: You must be ready to work on-site at our modern offices in Barcelona.

What We Offer

We believe in taking care of our people. Joining our team means more than just a paycheck; it’s about a lifestyle in the sun.

• Competitive Salary: A stable monthly income that allows you to enjoy the best of Barcelona.
• Health & Wellness: Comprehensive Health and Life Insurance coverage from day one.
• Professional Growth: Paid initial training and clear pathways for career progression into leadership or specialized roles.
• Office Culture: Work in a dynamic, multicultural hub with teammates from over 50 different nationalities.
• Social Life: Team-building events, after-work drinks, and a supportive community.
• Extra Perks: Discounts on travel platforms, local gym memberships, and more.

Relocation Information

We warmly welcome applicants looking to move to Spain! Please note the following:

• Relocation Package: We do not offer a relocation flight or housing stipend at this time.
• Support: We can provide guidance on obtaining your NIE (Foreigner Identity Number) and Social Security once you arrive.
• Eligibility: You must have the legal right to work in Spain (EU Citizenship or a valid Spanish work permit).

Why Barcelona?

Barcelona offers an unparalleled quality of life. From the architectural wonders of Gaudí to the beaches of Barceloneta and a world-class culinary scene, there is always something to explore. Enjoy 300 days of sunshine a year while building a career with a global industry leader.