German Speaking Customer Advisor

Are you an enthusiastic individual with excellent, fluent German skills? Do you want to join a diverse, expanding company in the Bulgarian capital of Sofia? We are hiring a German-speaking Client Service Consultant to be the primary support for our German-speaking customer base, skillfully handling their travel questions and guaranteeing a consistently smooth, high-quality experience.

About the Role and Location

This role is an in-office position located within our modern facility in Sofia. You will be joining a truly multinational and collaborative team that strongly values skill development, collective achievement, and individual growth. If you are passionate about client support, eager to advance your career globally, and ready for a change of scenery abroad, we encourage your application!

Core Duties

• Engage with clients who speak German through phone, email, and chat to assist with all travel-related transactions (including processing new trips, managing changes, handling cancellations, and answering general queries).
• Deliver precise information and effective solutions, ensuring high levels of customer satisfaction after every interaction.
• Process requests quickly, strictly adhering to all defined service-level agreements (SLAs).
• Liaise efficiently with colleagues in other departments to ensure the rapid and successful resolution of customer issues.
• Maintain complete knowledge of the company's products, services, and operational protocols.
• Accurately document all customer communications and actions within the internal systems.
• Support the overall team performance by sharing insights and assisting peers.

Candidate Requirements

• Language Proficiency: You must be fully fluent in German (written and verbal) for all customer service duties. A strong working knowledge of English (minimum B2) is required for internal communication.
• Proven excellent communication and decisive problem-solving abilities.
• A client-first mentality demonstrated through a professional and caring demeanor.
• The capacity to manage tasks and workload effectively in a high-energy, fast-paced environment.
• Prior experience in customer support is beneficial but not required; we will provide comprehensive training.
• Must possess excellent attention to detail and a proactive approach to all tasks.

Rewards and Compensation

• A competitive financial package supplemented by attractive performance-based bonuses.
• A secure, full-time employment contract with all standard social benefits.
• Full relocation assistance for those moving to Sofia, which covers:
  • Payment for your flight to Sofia.
  • Initial accommodation support to help you settle in.
• Extensive health and life insurance coverage.
• Clear opportunities for career advancement and access to ongoing professional development.
• A friendly, multicultural office environment in a central Sofia location.
• Management commitment to supporting work-life balance.
• The chance to be a key contributor to a dynamic, global travel project.