German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania 

Hybrid Model: 3 office days (Monday–Wednesday) and 2 work-from-home days

Hours: Monday to Friday, 09:00 – 18:00 Contract: Permanent, full-time

Overview

We are actively seeking a client-centric professional equipped with fluent or native-level German language proficiency to reinforce our growing team in Bucharest. In this permanent, full-time role, you will serve as the principal point of contact for German-speaking users, managing inquiries efficiently while maintaining an exceptional standard of customer satisfaction during every interaction.

Core Accountabilities

• Multichannel Support: Handle incoming user requests received via telephone calls, emails, and live text chats utilizing fluent, polished German.
• Issue Resolution: Diagnose customer difficulties rapidly to provide swift, tailored solutions during the initial point of contact.
• Record Keeping: Maintain precise logs of all client communications, account modifications, and resolution steps within the corporate CRM platform.
• Team Collaboration: Coordinate smoothly with secondary technical support units and internal experts to resolve complex or escalated client tickets.
• Service Enhancements: Recognize key user requirements to suggest relevant product capabilities and upgrades that deliver genuine value to clients.
• Knowledge Upgrades: Engage in continuous learning to stay thoroughly updated on evolving company policies, software applications, and product offerings.

Target Candidate Profile

• Languages: Advanced written and verbal German fluency (C1/C2 standard) combined with professional business English (B2 level or higher) for internal collaboration.
• Communication: Exceptional active listening skills accompanied by clear, expressive, and empathetic communication abilities.
• Technical Aptitude: Practical background navigating Microsoft Office programs alongside the capacity to adapt rapidly to proprietary digital tools.
• Mindset: Composed, customer-first, and analytical approach when troubleshooting intricate customer inquiries.
• Location: Ability to reliably commute to the physical office near Eroii Revoluției three days per week.

Onboarding & Training

• Duration: One week of comprehensive, structured introductory training.
• Schedule: Conducted Monday through Friday, operating daily from 10:00 to 17:00.
• Content: Led by experienced corporate instructors, featuring software platform walkthroughs, product knowledge modules, standard operational workflows, and practical role-playing exercises.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend intended to offset home office utility bills and travel expenses.
• Total Net Guaranteed: 5,969 RON total net monthly guaranteed income.
• Meal Allowance: 25 RON credited for each active working day via a Pluxee benefit card.
• Performance Bonuses: Regular financial payouts awarded for achieving target Customer Satisfaction (CSAT) scores and operational key performance indicators.
• Sales Incentives: Additional commission earnings for successfully recommending product add-ons and service upgrades to clients.
• Overtime Pay: A 25% compensation increase applied to any officially authorized overtime work.