German Speaking Customer Advisor (Hybrid)

OverviewTo support the expansion of our global presence, we are hiring a service-minded team member with fluent or near-fluent German skills for our operations in Bucharest. Serving as the chief representative for our German-speaking clients, you will address inquiries, resolve issues, and ensure superior service standards. This permanent position offers a hybrid balance between in-office team collaboration in District 4 and remote work from home.
Work Logistics

• Location: District 4, Bucharest, Romania (City Offices, Şoseaua Olteniței 2, placed adjacent to the Eroii Revoluției Metro Station).
  
• Schedule Model: 3 days in the office (Monday–Wednesday) / 2 days remote (Thursday–Friday).
  
• Operating Hours: Regular business schedule (Monday–Friday, 09:00–18:00).
  
• Contract: Permanent, full-time.
  

Key Responsibilities

• Inbound Communication: Respond to inbound phone calls, emails, and chat requests using clear, professional German.
  
• Problem Solving: Resolve client inquiries upon first contact whenever possible to maintain high CSAT scores.
  
• Database Logging: Document customer interactions, account modifications, and service requests in the CRM platform.
  
• Internal Escalation: Partner with technical specialists and secondary support tiers to resolve complex cases.
  
• Upselling: Recognize key moments to recommend relevant product add-ons or service upgrades that benefit the user.
  
• Process Knowledge: Keep up to date with new software functionality, internal workflows, and operational updates.
  

Candidate Profile

• Language Requirements: C1/C2 fluent German (spoken and written), plus working proficiency in English (B2 level or higher) for internal alignment.
  
• Communication Skills: Strong active listening paired with polished, articulate verbal and written communication.
  
• Technical Skills: Familiarity with standard software (such as MS Office) and an ability to adapt quickly to specialized internal tools.
  
• Attributes: Patient, empathetic, and solution-driven when managing sensitive user concerns.
  
• Commute Commitment: Ability to work standard business hours and travel to the Eroii Revoluției office 3 days a week.
  

Training Program

• Duration: 1 week of initial training.
  
• Hours: Monday to Friday, 10:00–17:00.
  
• Curriculum: Instruction on internal software, product offerings, workflows, and realistic user scenarios led by corporate trainers.
  

Salary & Financial Incentives

• Base Salary: 5,569 RON net per month.
  
• Telework Stipend: 400 RON net per month (to cover home office utilities and transit).
  
• Total Fixed Take-Home: 5,969 RON net per month.
  
• Additional Financial Perks:
  
  • Meal Vouchers: 25 RON per active workday, provided via a Pluxee card.
    
  • Quality Performance Bonuses: Financial incentives awarded based on CSAT ratings and core metrics.
    
  • Commission: Extra payouts for successful cross-selling and product upgrades.
    
  • Overtime Rate: A 25% pay bump for any extra hours or occasional weekend shifts.
    

Employee Benefits

• Vacation: 21 days of paid annual leave.
  
• Medical Coverage: Private health package with Medicover Clinique (includes routine examinations, specialists, and tests).
  
• Transit Access: Office located right beside major transit lines at Eroii Revoluției.
  
• Hybrid Work Structure: A balanced schedule with early-week office collaboration and late-week remote work.
  
• Career Growth: Pathways to advance into QA Analyst, Trainer, Team Lead, or Account Manager positions.