Junior IT Service Desk & Service Administrator (m/w/d)

Location: Hallbergmoos, Germany (100% On-site)

Employment Type: Full-time (5 days/week) or Part-time (4 days/week)

Experience Level: Junior (Minimum 1 year of experience)

Language Requirements: English (C1/Fluent) & German (C2/Native or equivalent)

About Us

We are a medium-sized IT consulting and management service provider (11–50 employees) headquartered in Munich. As a trusted partner for individual software development and ERP solutions, we guide our clients through the entire IT lifecycle—from requirement analysis and design to final implementation. Our daily operations are driven by our core values: Quality, Flexibility, and Teamwork.

We are looking for a motivated Junior IT Service Desk Administrator to support our team on-site at our secure project environment in Hallbergmoos (Freising district).

Tasks & Responsibilities

As the primary point of contact for IT support, your responsibilities will include:

• Ticket Management: Act as the Single Point of Contact for incoming IT requests and incidents. You will log, classify, track, and document tickets in our IT Service Management (ITSM) tool.
• First-Level Support: Conduct initial analysis and troubleshooting. Resolve as many incoming issues as possible directly in First-Level support, and escalate complex tickets to higher support levels when necessary.
• SLA & Quality Control: Monitor open tickets to ensure compliance with Service Level Agreements (SLAs). Help maintain and update knowledge base articles and the Configuration Management Database (CMDB).
• Hardware & Assets: Assist with IT Asset Management, including the distribution, exchange, return, and inventory documentation of IT hardware. Support the installation, configuration, and rollout of workstations.
• Administration: Perform basic user administration tasks according to guidelines and assist with the technical setup and support of meetings and conferences.
• Security Compliance: Handle sensitive system, access, and user information with the utmost responsibility, strictly adhering to established security policies.

Your Profile

Required Qualifications:

• Education: Completed vocational training in IT (e.g., Fachinformatiker:in) or a comparable qualification.
• Experience: Initial practical experience in IT support, Service Desk, or User Help Desk—ideally within a structured, public authority, or security-sensitive environment.
• Technical Skills: Basic knowledge of Windows client operating systems, Microsoft Office, and standard workplace IT environments.
• Infrastructure Understanding: General technical familiarity with Active Directory, networks, and general IT infrastructure.
• Methodology: Strong ability to log, document, limit, and escalate technical issues in a structured and traceable manner. Understanding of ticket workflows and prioritization.
• Mindset: High sense of responsibility, strong learning agility, structured working style, and an interest in IT Service Management processes.

Nice-to-Have (Preferred) Skills:

• Initial experience with ITSM tools.
• Basic knowledge of ITIL processes or IT Service Management framework (an ITIL Foundation certification is a plus).
• Experience working in international or multinational project environments.

Job Framework & Prerequisites

• Security Clearance: Due to the nature of our project environment, a security clearance is required (or the willingness to undergo the vetting process during onboarding).
• Citizenship: The position is subject to project-specific citizenship restrictions.
• On-site Presence: This position is strictly 100% on-site in Hallbergmoos. There is no option for remote or mobile work.
• Start Date: Immediately / By agreement.

What We Offer (Benefits)

• Structured Onboarding: Comprehensive training and professional mentoring by experienced colleagues.
• Professional Environment: A workplace defined by clear processes, high quality standards, and an international, security-conscious atmosphere.
• Continuous Learning: Supported professional development, including training opportunities in ITSM or ITIL.
• Career Growth: A clear pathway to step-by-step responsibility, with long-term prospects to advance into Professional or Senior roles.
• Work-Life Balance: The flexible option to choose a 4-day work week.