Operational Resource Planning & Rostering

About Elevate:

Swissports' exclusive partner to establish and develop their first HR Shared Services center in Bulgaria is Elevate, a Flexible Workforce Solutions company, delivering innovative, end-to-end business solutions. With over 20 years of experience, Elevate operates from 12 offices across 7 countries including Germany, Bulgaria, the USA, Poland, Romania, Serbia and Croatia and the company has built an extensive global network in multiple industries such as IT, Engineering, Automotive, Accounting & Finance, Retail, Logistics, Manufacturing and Hospitality.

With a focus on Advanced Workforce Solutions, International Mobility, Hybrid Workplace, AI, Elevates vision is to transform the Future of Work and drive success by creating workplaces where people and businesses advance together.

About Swissport:

Swissport is a leading global provider of ground handling and cargo services for the aviation industry. Established in 1996 and based in Zurich, Switzerland, Swissport operates in over 286 airports across 44 countries, managing over 250 million passengers and 4.8 million tons of cargo each year. The company's dedication to quality and safety is demonstrated by its adherence to international standards and continuous investment in training and technology.

Swissports services are customized to meet the specific needs of airlines and airports, ensuring efficient and seamless operations. Renowned for its operational excellence, customer-centric approach, and innovation, Swissport maintains strong strategic partnerships and a robust service portfolio, enhancing its global presence and driving growth in the aviation sector.

Responsibilities:

Workforce Planning & Rostering

• Create monthly shift plans within the planning cycle, using GS Planning (GSP) for manpower and ground support equipment (GSE) calculations

• Regular Coverage Checks with GSP (ad hoc and during roster release period)

• Adapt and maintain the GSP planning parameters, including engagement standards, shift planning rules, and other relevant settings

• Generate monthly rosters using SP Expert as a workforce rostering tool

• Prepare department-specific duty rosters in compliance with operational, legal, and other regulatory requirements

Roster Maintenance & Continuous Improvement

• Update duty rosters after publication as needed, including replacement of absences

• Maintain employee data in the scheduling systems and monitor employee working hours, vacation, and compensation balances

• Perform administrative tasks related to the rostering & planning cycle

• Provide data reports and analysis upon request

• Proactively develop proposals and recommendations on workforce planning, with the goal of improving productivity and optimizing planning processes

Employee & Stakeholder interaction

• Act as the contact person for the employees within the assigned departments

• Function as a consultant for the operational process managers, team managers, and business line leaders

Additional Tasks:

• Contribute to improvement projects
• Act as deputy for colleagues within the RMCE Planning Center (cross-department and/or cross-station, if needed)

Education and additional requirements:

• University education or equivalent related experience

• Experience in workforce rostering & planning, ideally within the aviation ground handling environment

Operational Knowledge and personal profile:

1. Knowledge of task execution

• Analytical thinking and the ability to read graphs and tables with KPIs relevant to delivering efficient shift demand and planning coverage for manpower

• Understand the concepts of a service center, a center of expertise, and the holistic view of the end-to-end processes handled within

2. System and language skills

• English, as the industry, corporate, and technology language, is mandatory (level of reading understanding and ability to follow work meetings)

• German: should be at a level in fluent written and verbal exchange

• Advanced IT knowledge of: TEAMS, Outlook, Excel, PowerPoint

• Specialized applications: knowledge of GS Planning and Rostering Tools would be an advantage

3. Behaviour

• Ability to set priorities

• Efficient time-management

• Ability to work independently

• Strong stakeholder orientation, while simultaneously confident to challenge and act as a partner if needed.

• Willingness to change for improvement

• Flexibility to work on irregular hours and ready for changes in their schedule

• Resilient personality, able to work under pressure

• Proactive mindset with a clear focus on achieving goals within set deadlines
• Excellent interpersonal and communication skills to interact and communicate with all stakeholders and members within the RMCE with credibility and professionalism



As a company employee, you will receive:

• Private healthcare insurance;
• Multisport card;

• 23 days of paid holiday per year;
• Additional benefits to be introduced soon!

Send us your CV, and our specialist will contact you!

Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.