Job Openings Customer Service Representatives (Inbound telemarketing/Sales) | On-site

About the job Customer Service Representatives (Inbound telemarketing/Sales) | On-site

A new job awaits, don't let this wait! 🌱


  • —PURE VOICE AGENTS
  • —ON-SITE WORK | San Fernando, Pampanga
  • —Full-time Graveyard Shift (we operate in US time)
  • —5 days a week, 2 days off, rdot when needed
  • —For Permanent Position

Call Center OUTBOUND AGENTs talk with clients/customers and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part in ensuring overall client/customer satisfaction. They also play an essential role when it comes to identifying what clients/customers want while providing excellent, professional customer service, including diffusing unhappy clients/customers when needed. They need to handle many different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts and tools; and maintain lasting relationships with other call center members, as well as external clients/customers.



REQUIREMENTS:

  • —With at least 6 months Voice Call Center Experience (US account)
  • —Experience in outbound calls, sales, healthcare a great advantage
  • —Strong phone and verbal communication skills along with active listening
  • —Customer focus and adaptability to different personality types
  • —Track record of over-achieving quota
  • —Ability to multi-task, set priorities and manage time effectively
  • —Ability to ask prying questions and diffuse tense situations
  • —Familiarity with CRM systems and practices
  • —Proficiency with computers
  • —Adaptability and accountability
  • —Strong typing skills

OTHER QUALIFICATIONS:

  • —Not currently employed to other company
  • —Willing to work/relocate in San Fernando, Pampanga
  • —Willing to work graveyard shift.

RESPONSIBILITIES:

  • —Manage large amounts of outbound calls in a timely manner
  • —Follow communication “scripts” when handling different topics
  • —Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • —Seize opportunities to upsell products when they arise
  • —Build sustainable relationships and engage customers by taking the extra mile
  • —Keep records of all conversations in our call center database in a comprehensible way
  • —Frequently attend educational seminars to improve knowledge and performance level
  • —Meet personal/team qualitative and quantitative targets


Package Details


Basic + De Minimis Allowances + Night Differential (when applicable)
*Salary Range stated is approximate and subject to variation based on candidate's skillset and the specific account they will handle. Salary discussions and negotiations can take place during the final interview phase.

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    Why work for us?

    Join the EastWest BPO family and take advantage of our commitment to your career growth. We believe in the importance of our staff and recognize them as the driving force behind our success. Our training and development programs are ongoing, as we continuously invest in our people to equip them with the necessary skills for their improvement.
    —MARK ESCUETA | PRESIDENT, MCI PHILIPPINES
    

    • —HMO
    • —Full salary pay upon training
    • —Free meal during training
    • —Medical / Dental Coverage
    • —Career Growth and Learning
    • —Allowances (Rice, Clothing, Laundry, Meal)
    • —For permanent position with full Government-Mandated Employee Benefits
    • —Performance & Loyalty Bonus
    • —Frequent disinfection, fogging of work place
    • —Opportunities for Growth & Promotion
    • —Employee shuttle services
    • —Company retreats and off-site events
    • —Meeting awesome people / honing your social skills / make new friends
    • —Plus more in-office rewards, raffles, recognition gifts, treats!!

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    Take care, and thank you for your attention.
    RECRUITMENT TEAM 🧡💙

    EastWest BPO | An MCI Company
    WALK-INS ARE WELCOME! 4th Floor, Recruitment Dept.; Mon-Fri, 10am-10pm
        Freluz Bldg. Jose Abad Santos Avenue, Brgy. Dolores,
        San Fernando, 2000 Pampanga, Philippines
        TEAM'S GROUP EMAIL: recruitmentgroup@eastwestbpo.com
        HOTLINES: +63977 335 7340 | +63977 335 7323
        Got Questions? DM us: m.me/EastWestBPOjobs
        HR CONCERNS/QUERIES: sfhr@eastwestbpo.com | +6345 300 7809

    Always hiring! Join our grOwing family.. 🌱
    Follow us on Facebook so you will not miss any job updates from us!
    VIEW OPEN POSITIONS: https://www.eastwestbpo.com/jobs

    
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    Checklist to hasten your screening process:

    1. If your resume consists of more than 1 file (images), please combine/convert them into 1 PDF file using this free online site > https://combinepdf.com/
    2. Prepare your Skype Live ID (final interview stage is done via Skype)
    3. Fill up this form completely (by clicking the "Apply To Position" button)

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    Motivation:     
    Let's turn your "one day" into #Day1!

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