Customer Service Representatives (Research/Survey) | On-site Consultant

About Us:

Welcome to EastWest BPO, where we've been experiencing phenomenal growth since 2009 and we're thrilled to share our excitement for what's to come! We've expanded from a single location to four, including two domestic offices in Ortigas Pasig and San Fernando, Pampanga, as well as two international offices in Virginia and Atlantic City and we've earned over 50 loyal clients across multiple industries. And the best part? All of this growth has come from client referrals and word-of-mouth recommendations alone, without any need for marketing or advertising. We value career growth and have seen many of our employees climb the ranks.

Discover exciting possibilities that await you at EastWest BPO! Join the #EastWestBPOfamily!
View more open positions: https://www.eastwestbpo.com/jobs

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Job Description:

Our company is seeking Customer Service Representatives (Research/Survey) with excellent communication and customer service skills to conduct Research / Surveys on behalf of our clients. The successful candidate will be responsible for making IB/OB calls to potential customers and conducting surveys to gather data and insights that will help our clients make informed business decisions. The job involves conducting telephone surveys or interviews, presenting objectives and methods to respondents, collating and documenting findings and data from interviews and surveys. This position is an on-site consultant role that will last for 5 months, with the possibility of renewal.

Qualifications:

• Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.
• Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.
• Good reading comprehension: Ability to understand and interpret survey scripts, questionnaires, and participant responses accurately.
• Accent-free communication: Demonstrate clear and neutral English pronunciation with no accent issues that may hinder effective communication.
• Flexibility in working hours: Willingness to work on a changing schedule, including weekends, based on project requirements.
• Survey experience: Prior experience with surveys or similar research methodologies is a plus.
• Strong customer service skills: Ability to provide exceptional customer service, exhibit patience, empathy, and professionalism while addressing customer inquiries or concerns.
• Consultancy contract: The selected candidate will be engaged under a consultancy contract, with the associated terms and conditions outlined accordingly.

Requirements:

• On-site Consultant | San Fernando, Pampanga
• Seasonal Account | maximum 5 months renewable
• Full-time graveyard schedule that shifts
• 5 days a week, 2 days off, rdot when needed
• Salary for this position will depend on the candidate's level of qualifications and experience.
• Not presently employed by another company.
  

Responsibilities:

• Conduct research surveys: Conduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information
• Collect information about client demographics, preferences, wants, and purchasing habits in order to identify potential markets and factors influencing product demand
• Compile, record, and encode information from interviews and surveys
• Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing data
• Explain the survey's aims and processes to interviewees
• Identify and rectify inconsistencies in the interviewees' responses
• Identify and report any issues with acquiring accurate data
• Build sustainable relationships and engage customers by taking the extra mile
• Adapt to changing schedules: Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.
• Maintain confidentiality: Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.

Disclaimer:

• This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the company. Management reserves the right to modify, add, or remove duties as necessary.