Team Leader (Customer Care, IB/OB, Sales, Retention) | On-site

About Us:

Welcome to EastWest BPO, where we've been experiencing phenomenal growth since 2009 and we're thrilled to share our excitement for what's to come! We've expanded from a single location to four, including two domestic offices in Ortigas Pasig and San Fernando, Pampanga, as well as two international offices in Virginia and Atlantic City and we've earned over 50 loyal clients across multiple industries. And the best part? All of this growth has come from client referrals and word-of-mouth recommendations alone, without any need for marketing or advertising. We value career growth and have seen many of our employees climb the ranks.

Discover exciting possibilities that await you at EastWest BPO! Join the #EastWestBPOfamily!
View more open positions: https://www.eastwestbpo.com/jobs

Job Description:

We are seeking a highly motivated and experienced Team Leader to join our retail sales team. The ideal candidate will have experience in leading a team, as well as experience in retail sales, inbound sales and retention. This individual will be responsible for managing and motivating a team of sales representatives, as well as promoting and selling our products and services to new and existing customers, and retaining current customers through excellent customer service.

Qualifications:

• 3+ years of experience in inbound/outbound sales
• Strong retention skills
• 2+ years of experience leading a sales team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and decision-making skills
• High school diploma or equivalent required; college degree preferred
• Must be able to work evenings and weekends as needed

Requirements:

• On-site | San Fernando, Pampanga
• Full-time, Graveyard Shift
• 5 days a week, 2 days off, rdot when needed
• Salary for this position will depend on the candidate's level of qualifications and experience.
• For permanent position.
• Not presently employed by another company.

Responsibilities: 

• Manage and motivate a team of sales representatives
• Promote and sell products and services to new and existing customers
• Retain current customers through excellent customer service
• Meet and exceed sales targets
• Build and maintain positive relationships with customers
• Stay up-to-date with the latest products and promotions
• Provide training and support to team members
• Monitor and analyze sales data to identify trends and areas for improvement
• Create and implement sales strategies to improve team performance
• Act as a liaison between team members and management

Disclaimer:

• This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the company. Management reserves the right to modify, add, or remove duties as necessary.