Integrated Operations Center (IOC) Specialist.

About the Job

Location: Makati City

Corporate Title: Rank & File

Work Arrangement: Hybrid

Our Information Technology team is looking for experienced professionals to join us in Makati City with the role of Integrated Operations Center (IOC) Specialist.

In this role, you will ensure the reliable and efficient operation of the IT infrastructure through proactive monitoring, rapid incident response, and strategic escalation to minimize business disruptions. Your vigilance will be key to keeping systems stable and operations smooth.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Monitor systems and services to ensure availability and respond to downtime alerts
• Process service requests, incidents, and change requests in line with Service Level Agreements (SLAs)
• Generate daily and monthly reports, including Automated Teller Machine (ATM) status and inventory
• Support ATM operations such as installation, delivery, disposal, and inventory
• Coordinate with internal teams and external vendors to resolve technical issues
• Participate in scheduled training and contribute to team updates and documentation

What we're looking for

• Bachelors degree in Computer Science, IT, Engineering or any related course
• At least 1 to 2 years of hands-on experience in service desk or technical support roles is required
• Proven ability to monitor and manage IT systems to ensure optimal performance and uptime is essential
• Understanding of servers, databases, network devices, and basic network protocols such as TCP/IP is essential
• Comfort with IT support tools and standard office applications is important
• Success in this role is determined by strong problem-solving skills, customer focus, and dependability

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth