SYSTEMS AND METHODS OFFICER

About the Job
Location: Makati City
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: Onsite

Our Operations Cluster team is looking for experienced professionals to join us in Makati City as a Systems and Methods Officer.

In this role, you will develop, implement, and maintain operational policies and procedures to enhance efficiency, compliance, and continuous improvement. You will also support strategic initiatives, drive process enhancement, and ensure operational practices are aligned with business goals and regulatory standards.

Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in people, processes, products, and service enhancements. We embrace new ideas that elevate the EastWest experience.

We empower our employees to take charge of their careers and provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether you're just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.

What the role will entail

• Develop, review, and update operational policies and procedures to ensure compliance and alignment with regulatory and business standards

• Evaluate and enhance existing processes to improve operational efficiency, productivity, and service quality

• Lead or support cross-functional projects related to operational improvements and automation initiatives

• Ensure adherence to internal controls, regulatory standards, and risk management frameworks

• Facilitate training sessions and communicate operational changes across teams

• Maintain accurate policy documentation and monitor implementation effectiveness

What we're looking for

• Bachelors degree in Business Administration, Management, or a related field; MBA or equivalent graduate degree is a plus

• Experience in banking operations, particularly in store operations, with exposure to risk management, audit, and compliance

• Strong knowledge of banking laws, operational processes, and regulatory standards

• Proficient in policy and procedure management, process improvement, and data analysis

• Excellent communication, stakeholder management, and project coordination skills

• Strong analytical mindset and ability to identify, assess, and mitigate operational risks

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs for high-performing individuals

• Opportunity to work with and be mentored by industry experts

• Defined career progression paths to guide your professional growth