Shared Services Associate

About the Job

Location: Makati (PBCom Tower)
Corporate Title: R&F
Work Arrangement: Onsite



Our Retail Banking Group Operations Team is looking for experienced professionals to join us in Makati in the role of Shared Services Associate.

As a Shared Service Associate, you will be responsible for the delivery of an assigned service line to stores & other concerned units in line within agreed SOP and SLAs.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Handle and process digital operations for online banking account opening and transactions.
• Support store operations within the role's scope and ad hoc-related functions.
• Process back-office transactions, such as bulk account creation and similar non-customer-facing tasks.
• Conducts video KYC for account reactivation and maintenance.
• Process bank certificate requests.
  

What we're looking for

• Bachelor's Degree in any business-related course.
• Having obtained a Master's Degree is a plus.
• A minimum of background experience in Banking or any work-related field is preferred.
• Has working knowledge of banking regulations, products, and services.
• With excellent communication and customer service skills.
  

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.