Client Relationship Officer - Metro Manila

Our Wealth Management - Priority Banking is looking for experienced professionals to join us in BGC, Caloocan, Ortigas and Quezon City in the role of Client Relationship Officer.

The Client Relationship Officer will help drive the business by greeting and assisting Priority Clients for their basic banking needs, acting as a liaison between the EastWest Priority Center and Retail Banking Group Store Sales and Sales Support Officers for banking transactions, as well as executing required documents related to the fulfillment of EastWest Priority Clients transactions.

Your dream. Our focus.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail:

• Support the Relationship Managers in delivering efficient and quality service by assisting in handling customers from different business parties and finding the right solutions for customers.
• Serve as the main contact point of customers support functions to ensure smooth account operations.
• Build relationships with customers and respond to account or operational-related concerns.
• Liaise with internal departments and provide instructions to concerned parties on account maintenance requirements.

What we're looking for:

• Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent.
• Preferably 1-4 years' experience in Banking/Financial Services or equivalent.
• Customer-focused and have strong interpersonal and problem-solving skills.
• Proficient in using Microsoft Word, Excel, and Outlook.
• Willing to report onsite.

What you can expect from joining our team:

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.