Job Openings
CX Manager
About the job CX Manager
- The Customer Journey Manager will map the end-to-end customer experiences across bank-wide touchpoints & back-end support units and identify opportunities and areas for innovation.
- The CJM Manager will define consumer segmentation and changing methods and discover possibilities for ongoing improvement.
- The CJM Manager serves as a facilitator and point person in the assigned end-to-end processes. This includes the Initiation phase to the monitoring of success metrics for identified and final business projects.