MIS Analyst

A Customer Experience MIS Analyst is responsible for analyzing structured and unstructured data to understand customer experience across various touchpoints and deliver insights that enable strategic decision making and inform future business priorities.

A Customer Experience MIS Analyst likewise takes a critical responsibility in providing objective and unbiased recommendations that will ultimately lead to improvement in current process and customer experience. In addition, a Customer Experience MIS Analyst is expected to embody and model the basic customer service standards expectations and thus is expected to positively influence peers and fellow EWBankers into adherence to the standards set by the Bank.