Branch Operations Associate (Transactions Reviewer)

About the Job

Location: Makati (PBCom Tower)
Corporate Title: Branch Operations Associate (Transactions Reviewer)
Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Makati in the role of Branch Operations Associate (Transactions Reviewer).

As a Branch Operations Associate (Transactions Reviewer), you will be responsible for reviewing store transactions using scanned images to ensure compliance with policies (including AMLA regulations), addressing transactions/customer records with exceptions for risk assessment, analyzing documents to address findings, recommending delisting approvals to the CBOD Head, and collaborating with the Teller/Service Manager to resolve findings.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Review transaction documents and EOD reports submitted within the specified TAT.
• Document and report any deviations from policies/guidelines promptly.
• Collaborate with SEM, CSignor, and Teller to address transactions needing clarification.
• Update and verify exceptions, ensuring timely completion and compliance with policies.
• Escalate issues for further assessment to the Team Head/Department Head.
• Submit required reports and assist with assigned projects as needed.

What we're looking for

• Bachelor's degree in business or related field.
• With at least two (2) years of experience as a front-liner (i.e. Teller, New Accounts) in branch operations or branch support.
• Effective communication and written skills.
• Solid foundation and understanding of basic branch operations.
• Strong analytical skills and attention to detail.
• Enthusiastic drive to learn new bank processes and procedures.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.