Branch Operations Associate

About the Job

• Location: Makati
• Corporate Title: Branch Operations Associate
• Work Arrangement: Hybrid

Our Branches/Stores are looking for an experienced professional to join us in Makati as a Branch Operations Associate.

In this role of Branch Operations Associate at EastWest, being careful and detail-oriented is key. You'll be in charge of carefully checking cash balances and going over transaction papers to make sure our financial dealings are spot-on and trustworthy. Your sharp eye for detail helps keep our operations running smoothly and reliably.

Your dream. Our focus.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Compares system-generated reports with actual cash balance reports of assigned stores, ensuring accuracy and consistency.
• Conducts thorough checks of the actual count of the stores transaction documents against system count per generated reports.

• Performs vouching of transaction machine validation against transaction details, ensuring all transactions are accurate and valid.
• Emails mis-posted, transactions, and other exception items to the Stores and AOO for proper disposition, ensuring effective communication and prompt correction of discrepancies.
• Executes proper filing protocols for all transaction documents, maintaining an organized and accessible filing system.
• Submits exceptions noted within the prescribed Turn Around Time (TAT) to Service Managers and AOO per Store, ensuring timely communication and action for exceptions.
• Coordinates and submits outstanding monthly exceptions noted per Cluster to the Branch Support Department for aging/rating and dissemination to designated RBG Heads.
• Diligently counterchecks regularized transaction documents against exceptions noted and files accordingly.
• Manages and handles the outward clearing of checks in CICs, ensuring accurate and secure handling of checks for clearing processes.

What were looking for

• Must be a College Graduate, preferably in a business-related course.
• Prior experience in bank operations is required.
• Must possess strong communication skills to effectively convey information and discrepancies.
• Should be a team player, capable of working collaboratively with various departments.
• A willingness to learn new bank processes and procedures is essential.
• Must be attentive to details, ensuring accuracy and consistency in all transactions and documents handled.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.

• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.

To know more about us, and our career opportunities visit https://careers-page.com/eastwest-bank