Systems & Methods Associate

About the Job

Location: Makati (PBCom Tower)
Corporate Title: R&F
Work Arrangement: Onsite

Our Retail Banking Group Operations Team is looking for experienced professionals to join us in Makati in the role of Systems & Methods Associate (Policy & Process Development).

As a Systems & Methods Officer (Policy & Process Development), you will be responsible for supporting policy development across at least one of EWB priority areas by working on Store Operations Group and Systems & Methods policy projects, conducting research, developing policy positions, and producing reports.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Analyze and evaluate the impact of introducing new or revised policies and procedures to stores, customers, and existing transaction processes.
• Develop written new policy and procedure updates based on new regulations, audit findings, or improved processes and communicate these to the stores.
• Evaluate the effectiveness of existing policies and procedures and initiate enhancements as identified, following a structured review and approval process.
• Act as the key liaison for policies and procedures routed by BPPM for review and endorsement before being approved by the Group Head and Cluster Head.
• Determine manual processes of stores for possible automation.
• Ensure that alternative SOG repositories of policies and procedures are updated and those already superseded are appropriately archived.

What we're looking for

• Bachelor's Degree in any business/accountancy-related course.
• Having obtained a Master's Degree is an advantage.
• Has working knowledge of banking regulations, products, and services.
• Proficient in MS Office.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.