Head - Administrative Support & Safety

About the Job

Location: Makati
Corporate Title: Junior Officer to Assistant Manager (JO-AM)
Work Arrangement: On-site

Our Safety, Security, and Administrative Services group is looking for experienced and driven professionals to join us in Makati as Head of Admin and Safety.

In this role, you will manage the billing and contract administration of Third-Party Service Providers, ensuring timely processing and compliance with contractual obligations. You will oversee contracts, Terms of Reference (TORs), and Service Level Agreements (SLAs), while coordinating with internal and external stakeholders to support efficient service delivery. You will also monitor service provider compliance with regulatory and contractual requirements and assist the Unit Head in ensuring the Safety & Security Division's adherence to governance, risk, and compliance standards.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• 100% compliance to EastWest Bank (EWB) Security Manual
• Billing and contract administration of Third-Party Service Providers.
• oversee full compliance of Third-Party Service Providers to regulations and TORs/SLAs
• Management and oversight of Contracts/TORs and Service Level Agreements (SLAs) with stakeholders.

What we're looking for

• Bachelors degree in any field. Masteral degree is a plus
• At least five (5) years supervisory experience gained in banking, finance or manufacturing industry
• Customer-focused, courteous, and maintains a positive attitude, with the ability to deliver under tight timelines
• Highly responsible, detail-oriented, and able to work independently or as part of a team

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth