Customer Service Representative (Non-voice)

Qualifications:

·         At least 3 -  6 months of work experience in the BPO environment is required 

·         Excellent English communication skills

·         Can work in rotating shifts in a 24/7 environment 

·       Knowledgeable in using Zendesk as a tool is a plus 

·         Dedicated, motivated and patient 

Job Description:

·         Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry 

·         Resolve customer enquiries via email or chat within the agreed SLA.

·         Providing exceptional customer service to our large base of customers

·         Ensuring that all interactions and relevant information is captured in the ticket logging process

·         Taking ownership & accountability of the resolution process for CS related concerns

·         Ensuring that all processes are performed as per the documented procedure

·         Being able to assist other teams within our group should there be a need for additional support