Customer Happiness Specialist

●        Act as point of contact for customers through Email, Chat and Phone

●        Documents and provide reports for common inquiries such as top reasons from clients sending emails or joining requirements

●        Report on success key performance indicators to the teamlead

●        Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●        Liaise closely with the team member and the Head of Operations in order to update their knowledge database and to provide suggestions for process improvements

●        Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

●        Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

●        Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments