Network Engineer - JOB01076

Responsible for:

·        The Network Engineer is responsible for providing services to Ethan Group customers in relation to implementing, managing, operating and supporting their technologically diverse IT environments. This includes;

·        Responding to Support Tickets and Service Requests in relation to internal and external customer networks, in a timely manner

·        Responding to Fault escalations from internal stakeholders

·        Assisting with design, implementation and deployment of customer projects

·        Coordinating technical activities with key internal and client stakeholders

·        Developing technical change requests, migration and test plans

·        Supporting Project Managers in managing project scope and risks effectively

·        Reviewing as-built and handover documentation to ensure seamless transition to BAU

·        From time to time, perform On Call or Planned Work outside of core business hours

·        Assisting in maintaining vendor certification levels such as Cisco Gold, by acquiring new certifications

 

Main activities:

·        Managing assigned ticket queues, and ensure a high level of ticket hygiene (accuracy and timeliness of ticket updates and statuses)

·        Providing ongoing support and guidance associated with implemented customer solutions

·        Escalating and liaising with vendors, service providers and internal stakeholders to see faults through to resolution.

 

Key skills:

·        5+ years minimum experience in IT, concentrating on network engineering

·        Hold current CCNA or higher-level certification(s) in Routing & Switching, Voice, Data Centre or Security.

·        Cisco skills. Ideally skills in Juniper, HP, Aruba, Fortinet or Palo Alto

·        Product skills with Cisco ASA, ISR, Catalyst, Nexus and WLC

·        Demonstrable time management skills, strong communication skills and ability to self-manage.

·        Strong skills and operational experience in these key technologies: o Telco/ISP WAN services such as Ethernet, Fibre, DSL, VDSL and Copper. o LAN and WiFi o Firewall Security o Data Centre and Site racking, stacking & cabling o Protocols such as iBGP, eBGP, OSPF, EIGRP, DMVPN, IPSEC & Spanning Tree Familiarity with Project and Change Management methodologies

·        Ability to learn new product updates and technologies

·        Ability to communicate appropriately with client technical and executive staff

·        Ability to provide accurate estimation in budget or schedule