E-commerce Operation Officer

Join a Dynamic Retail Team as a Digital Operations Lead!

Are you passionate about creating seamless online experiences? Do you thrive in a role where you can see the direct impact of your work? This is an exciting opportunity for a Digital Operations Lead to take a client's e-commerce and home collection services to the next level.

The Mission:

Your mission is to be the driving force behind the company's digital growth. You'll enhance the online customer journey, boost e-commerce sales, and creatively share the brand story with the world. This is a unique opportunity to connect the digital presence with physical stores and make a real difference.

What You'll Champion:

• Elevate The Home Collection Service: From the first click to the final valuation, you'll refine every step of the process to attract and delight more customers.
• Drive E-commerce Success: You'll manage the online store, from eye-catching product listings to exciting promotional campaigns, all aimed at maximizing sales.
• Be The Digital Voice: Through the website, social media, and blogs, you'll craft compelling content that captures the essence of the brand.
• Turn Data into Action: You'll dive into analytics to understand customers better and continuously find ways to improve their experience and the business.

A Glimpse of Your Day-to-Day:

• Innovating the home collection service for a smoother customer experience.
• Launching creative sales campaigns on the e-commerce platform.
• Optimizing the website for better visibility and user engagement (SEO).
• Collaborating with store, product, and logistics teams to ensure everything runs smoothly.
• Managing projects with external partners to bring new ideas to life.

What You'll Bring to the Table:

• A background in e-commerce, digital marketing, or online retail.
• A foundational understanding of HTML/CSS and experience with Google Analytics.
• A knack for analyzing data and managing projects.
• Most importantly, a strong willingness to learn and a proactive mindset. The client values potential as much as experience!

Perks & Benefits:

• Work Schedule: A stable Monday to Friday, 9:00 AM to 6:00 PM work week.
• Location: Initial onboarding at the Mong Kok office, with the role permanently based at the new Lai Chi Kok Acquisition Centre.
• Competitive Compensation: A rewarding package including a discretionary bonus (awarded up to twice a year) and a precise, per-minute overtime allowance.
• Health & Wellbeing: Full support with comprehensive medical insurance, an annual health check-up, and 10 days of paid sick leave per year (post-probation).
• Generous Time Off: Enjoy 7 days of annual leave in your first year (increasing to 10 in the second), plus an extra day off for your birthday, 2 days of marriage leave, and 2 days of bereavement leave.

Is This You?

If you're a customer-centric innovator who loves to connect the digital and physical retail worlds, this is the role for you. Excellent communication skills and a collaborative spirit will be key to success. Apply today!