CS Assistant/Officer (Customer Success Team)

Position: CS Assistant 

Job Description

・Perform remittance support, email & live chat support (no need phone call) 

・Support Japanese clients account opening (KYC)

・Use the internal system to carry out the deposit/withdrawal process"

Requirement

・Associate Degree / Higher Diploma or above

・Proficient in MS Office

・Fluent in Japanese (N1), English & Chinese

・Familiar with Business Japanese (especially reading & writing)

・Experience in using Business Japanese at work preferred

・Experience in working in Japanese company is an advantage

・Detail-minded, mature with positive working attitude and willing to learn

・Good team player, self-motivated and can work independently

・FRESH GRADUATES WELCOME (Candidates with more experience will be considered as Officers)

Benefits

・5-days work, 0900-1800

・10-days AL in 1st year, +1 day next year, max 14 days for employees less than 5-years continuous services

For employees with more than 5 years of continuous services, AL will be increased to 17 days

・10-days sick leave per year

・salary 16k - 20k, depends on experience

・no double pay, discretionary bonus at year-end

・business trip allowance

・team meal allowance

・OT allowance

・Attendance bonus

・monthly target acheivement bonus

・birthday leave, marriage leave, transportation allowance (2-years of continuous services or above)

・MPF, medical, annual body check, dental

・Free snacks and beverage provided