Dynamics CE Functional Support

ABOUT DYSRUPIT

DysrupIT is a leading Australia based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you'll join a team of dedicated and brilliant professionals who shares the same of goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY:

The Dynamics CE Functional Support Specialist with Field Service module experience is responsible for providing technical and functional support for the Dynamics 365 Customer Engagement (CE) system, focusing on the Field Service module. This role works closely with business users, IT teams, and external vendors to ensure system stability, resolve issues, and enhance processes related to Field Service operations.

JOB RESPONSIBILITIES:

• User Support & Troubleshooting: Provide expert-level support to end-users for the Dynamics 365 CE Field Service module, resolving issues, and troubleshooting functional and technical challenges in real-time.
• Configuration & Customization: Assist in configuring and customizing the Field Service module to meet business needs, including workflows, service tasks, and resource scheduling.
• System Monitoring: Monitor system health and performance, identifying potential issues early and working with IT teams to address them.
• Incident & Problem Management: Track and manage incidents using IT support software, escalate issues to higher support levels when necessary, and document solutions for future reference.
• User Training: Develop and deliver training sessions and documentation for end-users to ensure optimal use of the Dynamics 365 CE Field Service functionalities.
• Collaboration with Development Team: Work with Dynamics 365 developers to test new functionalities, customizations, and upgrades to ensure they align with business needs.
• Data Integrity & Reporting: Ensure data accuracy and integrity within the Field Service module and create reports or dashboards for performance tracking and analysis.
• Continuous Improvement: Identify and recommend process improvements, including opportunities for system enhancements or automation.

JOB QUALIFICATIONS:

• Bachelors degree in information systems, Business, or a related field.
• 2-4+ years of hands-on experience in Dynamics 365 CE with a strong focus on the Field Service module.
• Proficiency in Dynamics 365 CE, specifically Field Service module functionality (e.g., scheduling, dispatching, work orders).
• Familiarity with Power Platform (Power BI, Power Automate) is a plus.
• Understanding of system integration, API usage, and data management within Dynamics 365.

SOFT SKILLS:

• Excellent verbal and written communication skills
• Excellent interpersonal and conflict resolution skills.
• Strong analytical and problem-solving skills.
• Adaptable and flexible
• Organized and keen to details.
• Can work well within a team.
• Has the initiative and self-drive
• Able to work independently and under minimal supervision.