Job Openings Head Receptionist

About the job Head Receptionist

Our client is a prestigious hospitality establishment renowned for its exceptional hospitality and commitment to guest satisfaction. Our client is seeking a dynamic and experienced Head Receptionist to join our team and play a pivotal role in ensuring the smooth operation of our Front Office.

Key Responsibilities:

  • Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
  • Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out, ensuring seamless and memorable interactions.
  • Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
  • Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
  • Training and Development: Provide ongoing training and development opportunities for the Reception team.
  • Problem Resolution: Handle guest complaints and inquiries promptly and professionally.

Qualifications:

  • Proven experience in a supervisory or management role within the hospitality industry.
  • Strong interpersonal and communication skills, both verbal and written.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Proficiency in relevant software (e.g., reservation systems, POS).
  • A passion for providing exceptional customer service and a commitment to delivering memorable experiences.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

If you are interested in the opportunity please send us your updated resume to zabdulla@Domomena.com