Senior Client Service Executive

Purpose of Job:

The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned team and ensuring all the modifications are made as required.

Duties and Responsibilities:

1. To collect & validate the tasks/projects information received from business team/clients and to feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
2. To coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients and to follow-up with the clients to get feedback and modifications if required, until projects completion.
3. To support the team members in serving the clients in the highest professional level.
4. To coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due Invoices at the due courses according to the agreements with the clients.
5. To insure all the information of the projects are kept in a systematic manner and updated frequently and coordinated properly with the Studio Manager.
6. To build the project file with all the necessary information, references, photos, text, PDFs, links, etc

Job Requirements:

1. Must have a solid experience working in creative agencies
2. Must have a background & understanding of branding/graphic design field
3. To have high customer service & communication skills
4. To have a BS in Communications, Marketing, Business, New Media, or Public Relations
5. Must speak both Arabic & English languages