Hostess

Job Summary:

The Hostess serves as the primary point of contact for guests, ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe.

Key Responsibilities:

• Greet guests in a professional and friendly manner, creating a positive first impression. 
• Maintain open and effective communication with guests, addressing their needs and requests promptly.
• Efficiently manage reservations, ensuring accurate record-keeping and timely confirmations.
• Collaborate with the management team to maximize table utilization and optimize revenue.
• Process reservation inquiries, cancellations, amendments, and confirmations with attention to detail.
• Manage the front desk, answering phone calls, greeting guests, and providing information about the cafe.
• Ensure that tables are set and prepared prior to guest arrivals, maintaining a well-organized and inviting dining space.
• Coordinate with cafe staff to ensure timely and effective handling of guest complaints and feedback.
• Maintain clear and effective communication with all team members, sharing relevant guest information and updates.
• Collaborate with the management team to identify and address operational challenges.
• Report any security issues or concerns to the Manager on duty immediately
• Adhere to the cafe's standards for personal appearance and grooming.
• Provide a thorough and informative handover during shift changes.

Qualifications and Skills:

• Previous experience as a Hostess or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Strong organizational and time management skills.