Office Manager

We have an opportunity for an Experienced Office Manger to join our team at Thorlands Doctors.

We are looking for someone who is highly motivated, enthusiastic with a "can do" attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. 

Required Qualities

• Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
• Excellent interpersonal and communication skills, both written and verbal.
• Always be well-presented, friendly, courteous, and obliging.
• Always represent the practice in a confident and positive manner.
• Undertake all duties in a diligent manner, with honesty and integrity,
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Ability to work cooperatively and independently.
• Ability to prioritize and organize
• Knowledge of occupational health and safety principles including infection control.
• Teamwork: willingness to assist and support others as required and get on with team members
• Time management/organization: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner

Your responsibilities will include:

Operations

• Coordinate daily operations with staff, nurses, doctors
• Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
• Timely reporting of property maintenance, leasing and subtenant issues with management
• Updating health engine and online booking page
• Reduced number of patient and Doctor complaints
• Increased number of patient and Doctor compliments

• Coordinate and maintain accreditation

Human Resources

• Conduct interviews with medical director when required
• Handing over orientation checklist to doctors on their first day
• Completed and signed orientation checklist must sent to medical director and medical administrator
• Coordinate changes in doctors and staff rosters with management
• Coordinate doctors and staff leaves and find appropriate covers

Education, Qualification, and Experiences

• Basic knowledge of MS Word and Excel.
• Completion of an accredited medical receptionist course/ knowledge of medical terminology.
• Minimum of one years experience in medical receptionist/secretarial role.
• Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
• Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
• CPR/Triage training and/or experience.
• Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
• Customer service experience, committed to providing exceptional customer service across all channels written, phone and face to face.
• Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.

Accounts and finances

• Accounts follow up with outstanding amount
• Coordinate monthly purchase orders with management
• Maintain daily, Medicare batching, exceptions, and rejections.
• Check billed patients for nurse incentive as they are performed
• Reconcile work cover and private billings on a weekly basis

In addition, the candidate must also provide the following;

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunization Record
• Driving License/ Photo ID

Selection Criteria:

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organizational and problem-solving skills
• Demonstrated ability to work in a fast-paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service

If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.

Only short-listed candidates will be contacted

Expected Start Date: ASAP

Job Types: full time

Salary: Remuneration will be negotiable based on experience.