Customer Service Consultant
Job Description:
The ideal candidate will have prior experience in sales or a related field, strong multitasking ability, and excellent follow-up skills. He/she will be an expert communicator with success in negotiation.
Responsibilities:
Maintain your own book of business planning, booking, and coordinating travel for clients. This includes all travel documentation and billing.
Maintain awareness of all current travel restrictions and safety protocols for all modes of transportation and destinations.
Work with suppliers via phone, email, and online to research and finalize arrangements.
Research destinations, tour packages, day trips, excursions, events, transportation, and accommodations based on individual/group needs.
Book flights, cruises, rail, rental cars, hotels, tickets, and travel insurance using online and telephonic reservations directories of more than 130 suppliers and vendors worldwide.
Receive the latest updates on travel and leisure deals, advisories, destination updates, and supplier/vendor training so you can be a valuable resource to your clients.
Requirements:
High School Diploma, GED, Associate Degree or Equivalent
One year of similar experience is preferred
Excellent interpersonal and customer service skills
Proven organizational skills and demonstrable attention to detail
Strong analytical and problem-solving skills
Ability to function well in fast-paced environments