Job Openings
Customer Success Manager
About the job Customer Success Manager
Role Overview: The Customer Success Manager at Dime is responsible for ensuring that customers achieve their desired outcomes while using Dimes payment solutions. This role focuses on customer satisfaction, retention, and growth by providing proactive support and guidance.
Key Responsibilities:
- Customer Onboarding: Manage the onboarding process for new customers, ensuring they are set up for success with Dimes platform.
- Relationship Management: Build and maintain strong relationships with customers, understanding their needs and challenges.
- Proactive Support: Provide ongoing support and guidance to customers, helping them to maximize the value of Dimes products.
- Customer Feedback: Gather and analyze customer feedback to identify opportunities for product improvement and innovation.
- Churn Reduction: Develop and implement strategies to reduce customer churn and increase customer lifetime value.
Experience & Qualifications:
- Strong experience in customer success or account management, preferably in fintech or SaaS.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers.
- Analytical and problem-solving skills, with a focus on delivering results and driving customer satisfaction.
- Bachelors degree in Business Administration, Marketing, or a related field.
This is a hybrid role, and based on the candidate's location, they may be required to attend the office in person on a mutually agreed-upon schedule.
Package Details
- Competitive Salary:
- We offer a salary that aligns with industry standards and is tailored to your experience, ensuring you are fairly compensated while helping us attract top talent.
- Performance Bonuses:
- You’ll have the opportunity to earn performance-based bonuses, rewarding you for achieving personal, team, and company-wide goals and contributing to our growth.
- Equity or Stock Options:
- We provide equity or stock options, allowing you to have a stake in the company’s future and share in our success as we grow.
- Health and Wellness Benefits:
- We offer comprehensive health benefits, including medical, dental, and vision coverage, along with wellness perks such as gym memberships or mental health support to ensure your well-being.
- Retirement Benefits:
- We support your long-term financial planning with a retirement savings plan that includes company contributions or matching.
- Flexible Working Arrangements:
- Our hybrid work model provides the flexibility to work remotely, with a schedule for in-office attendance based on mutual agreement.
- Paid Time Off (PTO):
- We offer generous paid time off, including vacation days, sick leave, and parental leave, to ensure you can maintain a healthy work-life balance.
- Professional Development:
- We invest in your professional growth by covering the cost of certifications, training, or conferences, and providing clear opportunities for career advancement within the company.
- Tech and Equipment Stipend:
- We provide a stipend or necessary equipment to set up a productive home office, ensuring you have everything you need to work efficiently.
- Travel and Relocation Support:
- If you need to commute to the office or relocate, we offer support with travel expenses and relocation assistance as needed.
This is the overall benefit package and is implemented where applicable.