We are seeking a Cloud Solution Architect with strong IT infrastructure background and technical support skills to join our growing team. This is a great role for someone who wants to build knowledge and experience on cloud computing technology such as Amazon Web Services and Google Computing Platform.

Our Client is a great place to learn and grow your career! With Our Client, every associate makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams. You are part of a team that drives change and delivers results daily. Our success is a direct result of our people.

Responsibilities & Duties
- Responsible for day-to-day customer support and administration of cloud services.
- Work within a support team and support the 24x7 cloud operations.
- Respond to customer service issues using email, phone, and web conference.
Coordinate with vendors where cloud & virtualization specific issues need to be escalated.
- Able to operate cloud security technologies / services provided natively in AWS such as Security Hub, Guarduty, Cloudwatch, AWS Config, Control Tower, various AWS Policies, Security Group, NACL, Systems Manager, etc.
- Perform the operational support, maintenance and optimization of hardware, software and network communication links of the cloud infrastructure.
- Perform validation, mitigate, and remediate for all vulnerabilities identified.
- Perform in-depth troubleshooting and tracing of traffics / activities across various cloud services to identify root cause of the issues / incidents.
- Provide advice and information to customers regarding general cloud infrastructure as service offerings and best practices.
- Provide incident management, follow-up with problem resolution, and regular
communication with customers on open cases.
- Produce reports for customers on cloud utilization, services uptime and incidents.
- Any other tasks as assigned.



Requirements
- Bachelors degree (or higher) in Computer Science/Information Technology or relevant discipline.
- Excellent bilingual skills in both English and Mandarin is a MUST.
- 3-5 years of hands-on experience with a strong technical knowledge in the 2 or more of the following areas in AWS, Azure or any other CSP.
- Workload management & operation: backup & recovery, endpoint protection,
vulnerability management, patch management, key management, cert management, secret management, logs and alerts management, virtualization, storage, and databases.
- Identity & access control, directory services, account & access management
Policy management, Governance, compliance, and data privacy
- Hold at least 1 cloud-based certification such as Certified AWS solution architect associate.
- Possess hands-on experience on Infrastructure as code practises like Terraform or AWS CloudFormation.
- Working experience on scripting is a plus.
- Knowledge with AWS design, architecture, and services (EC2, IAM, S3, etc) with a proven track record of building complex infrastructure.
- Experience in AWS Well Architected Framework (WAR), best practices, etc.
Strong initiative, good team player, enjoys taking ownership of issues, process driven, great attention to details, and possess ability to establish and maintain effective working relationships within and across organization and external stakeholders.
- Analytical mindset with excellent problem-solving abilities.
- Effective time management and organizational skills.