Customer Engagement Associate
Job Description:
Key Responsibilities:
Outbound Call Maestro:
· Proactively engage customers with innovative outreach strategies, turning every interaction into an opportunity.
· Unleash your creativity to surpass individual and company key performance indicators.
· Develop an in-depth understanding of our products and services, becoming a subject matter expert.
· Provide top-notch customer service with a personalized touch, whether over the phone or through email.
· Demonstrate problem-solving wizardry, transforming customer queries into valuable opportunities.
· Collaborate with the team, sharing insights and brainstorming ideas to elevate our performance.
· Embrace exciting additional duties assigned by our forward-thinking Team Lead and Branch Head.
FrontDesk Dynamo-Customer Service Extraordinaire:
· Proactively manage front desk duties like a multitasking magician.
· Identify, profile, and tier customers to tailor services to their unique needs.
· Ensure seamless customer transactions and deliver top-notch service.
· Juggle administrative duties, manage appointments, and register customers with finesse.
· Prepare logistics and necessary materials for a smooth customer experience.
· Embrace other exciting duties as assigned by the management team.
Qualifications:
· GCE 'O' level / Nitec / Diploma or equivalent qualifications.
· Bonus points for prior experience in contact centre and customer service activities.
· Basic computer knowledge is essential.
· Thrive under pressure, showcase that sense of urgency, and be a team player.
Required Skills:
Bonus Indicators BASIC Customer Engagement Key Performance Indicators Customer Experience Materials Pressure Email Customer Service Management