Sales Operation Support
Job Description:
Key Accountabilities / Responsibilities
· Prospect and qualify leads from incoming calls/emails & assign to sales
· Cold call to inactive accounts/contacts and visit lost/fallback cases for interest in other courses
· Help to qualify enquiries that comes through COMAT website chatbot and reply to FAQs.
· Update engagement progress effectively & accurately using CRM
· Provide regular reports on lead generation progress and results to the sales team
· Provide ad-hoc administrative support/post-class services for sales team to clients
· Assist sales team to monitor procurement systems (Gebiz, Sesami and etc) for new opportunities where possible
· Review of post-class feedback report and look for potential leads
· Process enrolments in TMS and assign to sales
· Other administrative and logistics responsibilities as required
REQUIREMENTS
· Diploma/degree from an accredited institution majoring in Business Administration or Sales & Marketing or equivalent
Minimum 2 years of experience in instructional design and/or training.
· Proven work experience as telemarketing / sales / key account holder in a B2B and B2C environments
· Proficient in Microsoft Office especially Excel, Word and PowerPoint
· Good communication skills in English via verbal and writing
· Good problem solving skills
· A self-starter with a results-driven approach
· Team player with strong collaborative skills
· Willing to learn new technologies and adaptable to fast-paced environment
Required Skills:
Telemarketing B2C PowerPoint Enquiries Lead Generation Problem Solving Writing Procurement Administration Microsoft Office Design Marketing Business English Communication Sales Training