Job title

Senior Business Analyst

Job Target

To translate customer and business needs or generic business requirements into development stories that are easy to understand by the QA & Development team.

Operational tasks

• Collects and clarifies requirements received from product/project management and the internal customers;

• Works together with lead developers, to provide a high level estimate that supports defining a lead time for the requested feature;

• Translates business requirements into functional requirements, mock-ups, diagrams;

• Works together with UX designers and Product Owners to define the requirements for the prototypes;

• Works together with lead developers, in order to define user stories with acceptance criteria;

• Plans the user stories based on the teams available capacity, keeping in mind the priorities received from business;

• Is responsible together with the functional team to deliver according to priorities indicated by business stakeholders and product owners;

• Validates the functionality in the User Acceptance environment both for happy paths as well as for failing paths;

• Creates and keeps up to date project documentation requested from the role and based on the way of working;

• Organizes and supports handovers for projects or products after delivery to operations team;

• Clarifies QA questions for both functionality and regression test scenarios;

• Prepares status reports based on the teams progress;

• Organizes team meetings according to the established way of working (eg. daily stand up, grooming and sizing, retrospective, etc.);

• Assists with 3rd party apps end2end integration and communication.

Organizational tasks

• Follows project requirements, quality standards and deadlines as set in the project specifications;

• Deals with complexity and keeps efficiency and ease in mind when defining functional requirements;

• Applies work procedures, guidelines and instructions in performing the job responsibilities and tasks;

• Depending on the level of expertise, takes part in technical evaluation of candidates, trains, mentors and coaches newcomers and colleagues to ensure knowledge sharing;

• Keeps confidentiality of all company information;

• Takes over colleagues tasks and responsibilities during holidays or other leaves;

• Follows instructions and guidelines when using company equipment (e.g. IT, phone, car) and maintains them in good condition;

• Registers the time worked in designated tools (e.g. NetSuite, Jira) and

• absences in advances following internal procedures (NetSuite);

• Provides necessary documents & certifications and fills in the required documents as per company and/or department rules and regulations (e.g. criminal record, expense report, attendance sheet);

• Follows the Collective Labor Agreement, Unifiedpost Internal Regulations and Fire, Work Health & Safety norms and regulations;

• Ensures proper usage of software applications installed on Unifiedpost IT equipment applying existing rules and recommendations against software viruses;

• Maintains software configuration and makes sure that any new software installed is licensed.

Skills needed

Technical competencies

• Experience in working in software development environment is mandatory;

• Business analysis or product management experience is required;

• Theoretical and practical knowledge about User Stories and Use Case modelling is a big plus;

• Knowledge of Agile Frameworks like SCRUM and/or Agile PM is required;

• Experience in working with software management tools like JIRA, TFS;

• Experience with project or product delivery.

• Having a technical Java background is a plus

• Possess an understanding of sequence diagrams, REST APIs

Behaviour competencies

• Excellent verbal and written communication skills in English (if possible experience working with native-speaking English or Western European colleagues)

• Critical thinking - the ability to search, classify, interpret, synthesize, and present information;

• Ability to plan, prioritize and deliver autonomously the job tasks and responsibilities;

• Ability to work with distributed teams, people from different cultures and countries, and constructively deal with differences of opinions and views;

• Proactive, takes ownership, focuses more on problem solving than problem finding and adapts to changing environments and priorities;

• Innovation - curious about new technologies and development methods, think about continuous improvement and find new tools and methods for yourself and your colleagues;

• Availability to travel abroad (no more than 1-2 times per year for about 1 week), if needed.

Job grading (see below)

Senior level

Highly skilled professional with vast knowledge in specific areas (e.g. Business Analysis, Product Management), capable to do complex tasks or solve problems that do not have routine solutions, able to anticipate issues / risks and address them in a positive manner facilitating their resolution / mitigation; mentors and offers guidance to others;

• Impact and autonomy to perform - work is accomplished without considerable direction. Uses significant latitude (liberty) in determining objectives of assignment, directly and clearly influencing the course of action to reach objectives (decision making);

• Knowledge and experience - typically, previous relevant experience of more than 5 years. Acts and is recognized as a knowledgeable professional, trains, coaches and mentors other colleagues, helps develop materials and resources and may direct and guide others work (leading project test teams start to show up at this level). Advanced level of technical and behaviour skills.

• Innovation - uses non-standard approaches to resolving issues. Work is performed mostly independently. Demonstrates initiative & adaptability to changing business environments. Uses best practices, knowledge of internal business issues, information about market and IT trends to suggest improvements and seeks opportunities for innovation.

• Representation - regularly takes part in recruiting interviews, employer branding events and communicates with parties within and outside of his / her own job function and team (e.g. internal or external customers, third parties). Requires ability to communicate with upper management regarding team & technical matters.

Will work in close relationship with

Development, QA, Architect, IT department, Project Management, Product Owner and Support.