PURPOSE

• Become a domain area expert in mobile apps/web application for FWD

• Manage cross functional stakeholders across our company Countries and Group C-Suite Executives

• Influence decision making while building the products, apps, and solutions, lead external development, operations, and product teams, and ensure effective project execution across-our company functions in Group and Countries

• Lead the Agile development process and reach the business goal
• Engage in project planning, such as budget, human and computing resource allocations
• Understand the edging technologies and provide a substainable solution
• Promote team's morale and supervise the team to reach business goals
• Discuss with users and provide project timeline , milestones and regular update to the senior management
• Collect and analyze user requirements, conduct impact analysis and implement the system design
• Deliver quality solution and strive for better way to implement in terms of code efficiency and reusbility

• Organize and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagram

• Manage and provide ongoing BAU support for existing systems

• Implements computer system requirements by defining and analyzing system problems

• Organize a code review session and decide a set of automated test cases

• Ensure applications in both desktop and mobile are compatible across different major browsers

• Provide suggestions on UX/UI design of the systems layout

• Design, develop, test, and deploy next-generation mobile native apps, clients and services

• Work closely with product owner and UX/UI designer to build features that delight our customers

KEY ACCOUNTABILITIES

• Responsible for managing cross regional IT projects throughout its development life cycle, including resources planning, customers expectation management, change management and risk assessment.

• Review current technology and drive ways to leverage and improve productivity

• Lead the technical development team, selecting right technology solutions for building the regional end-to-end sales platform. 

• Work closely with product manager and project team members for delivering quality projects and services.

• Manage project execution, communicate project progress and issues to project stakeholders, including analytical reports, presentations and other documentations as necessary throughout the project delivery process.

• Develop best practices and tools for project execution and management.

• Maintain and measure the quality of project deliverables within defined and agreed project requirements.

• Deliver the solution using CI/CD pipeline

• Deliver solutions that will be used across multiple platforms and languages

• Make data driven decisions

• Knowledge transfer on product development and architectural design guidance to local development and application teams and provide guidance across teams

• Organize Agile ceremonies

• Set up the process and produce timely regular reports to senior managements

KEY PERFORMANCE INDICATORS

KPI within 3 years:

• Work with the Cloud CoE team to achieve 10x faster software delivery

• Deliver and adopt microservice architecture to increase reusability up to 50%

KPI to enable Polaris strategy:

• Execute the Polaris strategy to facilitate the digital and cloud-enabled transformations

• Increase the reusability of source code in the transformation process
• Improve better service availability for 24 x 7 support

KPI on daily basis:

• Increase the daily productivity using Agile development life cycle

• Reduce the lead time for bug fixing

• Improve 100% test code coverage

Business indicators:

• Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)

Technical indicators:

• Projects Delivered on Budget: Tracking capacity to stay within budgets

• IT Support Employees per End Users: Ratio support employees vs end-users

• Number of trainings or certificates acquired per year

• Number of project deliverables per year

• Manage to meet the preset standard per the IT Service Level Agreement (SLA)

• Enforce IT standard to govern the project execution for FWD

QUALIFICATIONS / EXPERIENCE

• University degree in Computer Science or equivalent

• At least 7 years experience in IT industry with at least 2 years supervisory/ managerial experience with regional exposure on managing IT programs/projects across different countries

• Strong insurance knowledge, problem solving and analytical skills

• Critical thinking and able to drive changes

• Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to support Asian countries.

• Experience with cloud technologies

• Experience delivering multi-lingual/internationalized solutions

• Experience leading product development teams

KNOWLEDGE & TECHNICAL SKILLS

• Proficient in Java Spring Boot, Node JS and React JS / React Native

• Experience in Mobile App (Android and iOS) and Web development/e-Commerce

• Experiece on NOSQL database and synchronization is a plus (MongoDB, RealmDB)

• Good knowledge in container deployment, Kubernetes system, API Gateway, Client/Server, MVC , OOP, RDBMS, automated test and Internet/Intranet environment

• Proficient in Agile development approach

• Experience on Insurance Sales Tools development (FNA, RPQ, Sales Illustration, eApplicaition) and integration with other frontend systems

• Experience on Insurance Products

• Exemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors

• Good command in both written & spoken English or Cantonese (Mandarin)

• Broad understanding of the technology industry, including current and emerging digital solutions

• Deep appreciation of latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development

• Expertise in building secure, scalable RESTFul web services

• Experience with agile development methodologies and CI/CD