At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

For one of our projects with a leading IT service provider in Germany, we are looking for a Workplace Services Support Specialist to join our team. In this role, you will be responsible for ensuring stable and efficient workplace operations, focusing on the resolution of incidents and service requests in a multi-technology landscape and providing direct support to end users. You will work in a professional, SLA‑driven environment, supporting users in a remote setup while delivering high service quality and customer satisfaction.

This is your job:

• Provide Workplace Services Support for end users in a remote setup
• Resolve incidents and service requests in compliance with SLAs
• Communicate directly with end users in a clear, professional, and customer-focused manner
• Troubleshoot and support:
  • Windows 10 / Windows 11 environments
  • End-user devices (laptops, desktops, smartphones, tablets)
  • Printing solutions and peripheral devices
• Work independently or collaboratively within the support team
• Escalate complex issues when required and coordinate with other IT teams
• Ensure proper documentation and adherence to ITSM processes and standards

Your qualifications:

Professional Experience

• Minimum 1 year of experience in an IT Workplace / End-User Support role

Technical Skills

• Very good knowledge of Windows 10 / Windows 11
• Experience with printing solutions
• Working knowledge of Microsoft Active Directory
• Basic to good understanding of Microsoft Entra ID
• Strong understanding of:
  • Laptops and desktops
  • Smartphones and tablets
• Experience with ITSM tools (e.g. ServiceNow)
• Experience with Microsoft Intune
• Familiarity with Windows 365

Nice-to-have Skills

• Knowledge of common hardware manufacturers and operating systems
• Exposure to iOS and macOS
• Basic scripting knowledge (e.g. PowerShell)
• Experience with Microsoft Server environments
• Understanding of Azure and on‑premises components

Certifications (Desired)

• Microsoft 365 Certified: Modern Desktop Administrator Associate

Languages

• German – Upper Intermediate (B2) – mandatory
• English

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview