This is your job:

• Proven experience is Systems Administration of Windows 10/11 client/server and Microsoft Office 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Teams, Cisco Webex and other desktop application to maintain stable and effective desktop platform.
• Good working knowledge of MS Active Directory/Azure AD/Intune administration, as it relates to support of group policies and login scripts.
• Experience with virtual/remote desktop & application platforms such as Citrix CVAD, XenDesktop, XenApp Server, XenServer/VMware ESX and Cisco AnyConnect VPN and Palo Alto Prisma.
• Perform troubleshooting for incidents that require software and network analysis, in close collaboration with other ITS client services teams.
• Experience with scripting and programming technologies such as VBScript, PowerShell, WMI & ADSI with VB/J script is desirable.
• Experience with Splunk for log management, monitoring, and analysis and ability to create and manage Splunk dashboards, alerts, and reports to support IT operations and security monitoring.
• Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
• Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security.

Your qualifications:

• Minimum 5 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
  • SCCM/Intune for Windows
  • Office 365 Suite;
  • Modern Browsers like Edge/Chrome
  • Active Directory User & Computer Management and GPOs
  • Supporting Windows OS and desktop applications on virtual platforms such as Citrix Virtual Desktop
• Strong communication skills in English (written and oral).
• Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.
• Ability to adequately plan and prioritize own work and team work while resolving competing demands.
• Ability to effectively apply creative and practical problem-solving skills on a regular basis.
• Strong project management capabilities demonstrated through experience managing IT projects.
• Certification in ITIL V3 Foundation in Service Management is a plus.
• Certification in SAFe v6 is a plus
• Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable