This is your job:

• Responsible for execution of new customer provisioning.
• Plan and execute the regular software upgrades and patch upgrades
• Perform SAP Cloud system application administration and troubleshooting
• Perform cloud application administration on SAP cloud platform
• Handle different types of customer requests (user management, certificates, connectivity issues, troubleshooting) as per the agreed SLAs.
• Coordinate with SAP teams in case of a customer issue or escalation
• Engage proactively and coordinate escalations during P1 issues
• Improve and optimize performance of SAP Cloud system resources and platform capabilities
• Perform regular daily/weekly/monthly activities like activities hand-over, housekeeping etc.
• Actively drive process improvements (like escalation, provisioning, upgrade etc)
• Review current architecture and develop plans for improvements based on best practices

Your qualifications:

• IT infrastructure management experience. ( Linux, Servers, Virtualization, Storage, Networking, Applications)
• Experience with at least one public cloud provided AWS/Azure
• Python/Shell scripting knowledge
• General understanding of the Automation, preferable experience with Jenkins/Concourse
• Good understanding in network (DNS/TCP/IP) as well as HA and load balancing concepts
• Skills to analyse and troubleshoot regular operational issues
• Ability to work in multicultural office environment
• Good communication skills
• Excellent English written and spoken
• Strong customer focus and excellent team player
• Willingness to work in shifts 

Here's what will give you an edge:

• Bachelor's Degree in Engineering, Computer Science, IT
• Experience with Cloud Technologies
• Ability to present a strong credible technical image to our customers
• Enjoys collaboration in a team environment as well as working autonomously