This is your job:

• Provide independent and high-quality responses to our customers via our support system.
• Provide reliable resolution of critical and high-impact problems for customers.
• Take ownership of customer issues and follow problems through to resolution.
• Work closely with our developers and technical teams to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers contentment.
• Recognize trends and service impacting events and escalate properly.
• Learn from others and develop yourself as a customer support pro.

Your qualifications:

• High English proficiency both spoken and written, additional language is an advantage.
• Customer-oriented, ability to assure customer engagement by managing support queries.
• Time management skills to enable prioritization of tasks.
• Strong problem-solving/troubleshooting skills and communication with the different departments.
• Can-do approach, creative and committed to improve and continuously learn.
• Excellent social skills and strong ability to operate multiple applications and platforms.
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement.
• 2 years of previous work experience in customer service or technical customer-facing support.
• Online advertising experience is an advantage.
• Willingness to work on shifts & weekends.

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview