At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

The Chat Support Representative provides expert assistance throughout the entire customer lifecycle, including troubleshooting, how-to guidance, and technical support via chat in English. This role ensures seamless customer experience by resolving issues, answering product-related questions, and collaborating with technical teams to deliver practical solutions and maintain satisfaction.

This is your job:

• Provide independent and high-quality responses to our customers via our support system.
• Provide reliable resolution of critical and high-impact problems for customers.
• Take ownership of customer issues and follow problems through to resolution.
• Work closely with our developers and technical teams to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers' contentment.
• Recognize trends and service impacting events and escalate properly.
• Learn from others and develop yourself as a customer support pro.

Your qualifications:

• High English proficiency both spoken and written, additional language is an advantage.
• Customer-oriented, ability to assure customer engagement by managing support queries.
• Time management skills to enable prioritization of tasks.
• Strong problem-solving/troubleshooting skills and communication with the different departments.
• Can-do approach, creative and committed to improve and continuously learn.
• Excellent social skills and strong ability to operate multiple applications and platforms.
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement.
• 1 years of previous work experience in customer service or technical customer-facing support.
• Online advertising experience is an advantage.
• Willingness to work on shifts & weekends.

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview